Whenever the store opens, we always expect the returns to come in. I’m always waiting for the first return, so I can get it done with. Today, the woman comes in with a bag, ready to return. She hands me items that can’t be returned, but really, I don’t care. I don’t want issues, stress, or arguments at the beginning of the day, because I’ll have several more hours of legitimate irritation time anyway. So I just take the return, as she rummages through my counter–looking at things she’s not supposed to, grabbing coupons that are for buying customers and putting them in her purse. She’s really pushing my patience-buttons, but I let her do as she pleases, as long as I can get her out.
After the transaction, she hands me the bag she brought the returns in with, and says to me, “You can have this back.” Okay, thanks. I look at the bag from another store, a competitor, and let my eyes roll deeply into my skull, as I crumple it and throw it in the trash. “Thanks. Have a great day.”
Customer Type: The Blind, Capitalist, The Dumb
Memoirs of a Retail Salesperson 