Posts Tagged ‘washed’

The Benefit of the Doubt

April 3, 2010

A customer comes in with a return, it seems her pants tore on the butt the first time she wore it. It was beyond the return period, and kind of old. She didn’t have a receipt and the item was worthless in price, but after a discussion with a manager, he told her, “We’ll give you the benefit of the doubt, and let you exchange it for another pair.” So she goes off on her merry way to find a new pair of jeans. After her search, she returns to the register, and the same manager returns to help her. She now says that she had it altered and hemmed, which really does stretch our return policy. Yet, again, the manager said, “Alright, I said we’d give you the benefit of the doubt, and we will. Just this one time, you can exchange your jeans.” The story I was told, since I was nearby, but not included in this story, she exchanged her pair of hemmed, torn, used pants and got a pair of brand new pants.

Half-an-hour later she returns, and says she doesn’t want the pants anymore. She asks for specific managers by their name, none of which were working. Instead another manager comes out, since she doesn’t want the first manager helping her. She starts crying saying she doesn’t want the pants and wants her original pants back. The manager asks why. The woman tells my manager, “He called me fat.”
“What do you mean?”
“When he said he was giving me the benefit of the doubt, he was calling me fat.”
“I’m sorry, mam, but I’m quite sure he wasn’t calling you fat.”
“He was!” And the woman sobs more heavily, crying more. “He was calling me fat, and saying he’d give me the benefit of the doubt, because I’m fat!” Of course, she was about 34-inches and about five-foot two-inches in height. Yet, my manager was right, he wouldn’t call her fat, since that’s not his style. After a lot of crying, sobbing, and fat-over-usage, the second manager comes into the back to tell me and the first manager the story. A third manager comes along, one of the people she kept asking for when she was crying. We described her, and he didn’t know her at all, but went to look at the security cameras just in cast.

Because, you know, the whole world thinks she’s fat, which is why the pants tore, right? I know you’re thinking that, stop giving her the benefit of the doubt, people! Shame, shame.

Customer Types: Big Baby

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Remembering a return.

February 24, 2010

Several years ago, I was still definitely against returns or exchanges. I don’t really know why, perhaps due to some kind of misunderstanding. Several years ago, my ex asked me to buy something for a function (at this point, my ex was already an ex, but I’m not a mean person, or perhaps I’m too kind at times). I buy it. It’s worn to the function, and the next day I’m asked to return it. I wail and bemoan this act, knowing you cannot return something that’s been worn. In reply, I get, “They won’t know, plus I’m never going to wear this again.” I sign with contempt, and enter the store.

When I go to return the item, the man at the counter grabs it, shoves it in his face and inhales deeply. “This has been worn.” Firstly, I’m disgusting and grossed out that people do that in front of customers. At best, I’ll check after its returned–I note the feel and texture of washed clothes, then the smell of the detergent. It’s generally a game for us to guess the brand of detergent they use. Now, that’s funny. This situation is not so funny.

“What,” I reply, gasping, “They told me it wasn’t worn! Damn liars.” I take the item back and march out, and throw the package at my ex, “They smelled it, they said it was worn, they aren’t taking it back. It’s yours now, forever.” And I walk away. Definitely one reason an ex is an ex.