Posts Tagged ‘visitor’

NOT M-SIZE!

October 3, 2010

I’m trapped at the cash registers again, and there is a couple visiting from another country, as I find out, Korea.

There was a long line, and I call the next customers over, but the man is standing there staring at me. Other people behind him are staring at the back of his head. Then he starts yelling in Korean with an angry face. He’s looking at me, but I realize he’s yelling at the woman nearby, who is rummaging through a pile of shirts. He yells again, this time at her, tugging on her arm. I just stand there. Finally, she puts the shirts she was looking at, down, and they approach the register.

The woman comes, shaking a shirt, “I like this color!” But, her face is angry, mad. “I like this color!”
“Okay, that’s nice.”
“No, I like this color, but the size is wrong!”
“What size do you..”
“I like the color, but the size is wrong!”
“What size do you need?”
“It is the wrong size! I like the color!”
“Okay, what size do you…”
“I like the color, but the size is wrong! I don’t want M-size!”
“What size do you need?”
“I don’t want M-size!” She shakes the shirt at me, pointing at the Medium sticker printed on the shirt. “I like the color, but the size is wrong!”
I look at the husband, who is also yelling, but at her. I don’t understand what they’re saying, but I’m sure it makes as much sense as I’m hearing.
“This is the wrong size,” she continues, “I don’t want M-size!”
I just stand there, with my hands on my hips. “I know.”
“I don’t want M-size.”
“Yes.”
Then the husband finally cuts in, “No M-size, she needs S-size.”
“Small?”
“S-size!”
“M is medium, and S is small. She needs a smaller size?”
“Yes, she doesn’t want M-size, she wants S-size.”
So I go rummage through the pile, while asking for a stock check. I find an S-size in the same color, but it’s a crew neck, not a v-neck. I leave them behind me, so they can stop staring at me, and instead stare at the counter, or each other, or a nice wall, or whatever. I go into the stock room, restating our ‘conversation’, while a manager on break says, “Breathe!”
I just reply, “They can wait for me to come back, they want the S-size so bad.”

Customer Type: Guessing Game, Learn the Language

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Fake Japanese?

August 17, 2010

I have just finished helping a Japanese couple, speaking with the sparse Japanese I do know and understand. I greet the next customer. He’s a 6’3″, 225 pound man who has the look and accent of someone from the Mid-Western United States of America. He says, loudly, “Aye-Ree-Gah-Toe!” I instantly look away, thinking, “Are you serious. Why do I have to deal with these kinds of people?”

I quickly try to do my transaction, as he says random Japanese words he’s heard and can’t pronounce correctly. I speak to him in English, since I’m quite aware I look like a Japanese tourist and can act like a Japanese tourist. I tell him the total, and he proceeds to count, “Nii, San… Nii, San…” Or perhaps it’s, “Nissan, Nissan.” I much prefer the homophone, “Ichi, Nii” which sounds like, “Itchy knee.” Either way, I’m standing there rolling my eyes, since he can’t keep track of counting his counts, while saying “Nii, San.” I’m all but too happy to see him go. Really, why do I get the weirdos?

Customer Type: The Dumb, Lowered Expectations, The Racist,

Where Is He?

August 11, 2010

Who? Me? Yes, me.

I was helping a male customer find some clothes, but he needed his partner to come make decisions for him. Soon, he returned with his girlfriend, and I helped him find good colors and fits for him to try. After this, I needed to go in the back to meet with a manager.

Then, I hear on the walkie-talkie, someone asking for me. I ask what they need, and they reply I was helping a customer, and he only wants my help and my opinion on the clothes he’s trying on. I laugh, as the manager asks what the guy’s problem is. I just tell her, I’m that good.

So I go out, and I help him with his clothes, especially one shirt which was giving him problems. He couldn’t decide between two sizes–one was fitted, and kind of showed his curves a bit too much; the other was a little looser, but still fit well. I told him to go with the larger size. Then, I ran back to my manager to finish my work, since I was on a deadline.

The funnier part, after I came back out, my coworker said he still picked the tighter size. Well, you can’t win them all, but it’s nice to be appreciated once in a while, right?

Back to Cold Weather

April 3, 2010

A woman comes up to me, flabbergasted, because she can’t believe we have so much warm, heavy clothes in our store. She can’t understand why we’d be in such a warm climate and have cold-weather clothes. Actually, a lot of ‘smarty-pants’ walk by or walk through our store laughing, because obviously they’re the smart, funny one in their group, saying, “Look at these sweaters, who is going to wear that here? Ha-ha.” Jokes on you dumb-ass.

I’ll give you a moment to consider how or why a warm-weather store would even think to carry even mildly cold weather merchandise. Yes, some people do work in offices with air-conditioning. Yes, some people get cold anywhere. Did you get it yet?

“A majority of our customers are tourists coming from really cold places. They often buy these warm pieces to take back home, and many of them get a pretty good deal.”
And the woman’s response? It is actually inane.
“WELL I JUST CAME FROM COLD WEATHER! I live in cold weather all-year-long! I want warm clothes!”
Now, on one hand, yes, it’s wise to have warm weather clothes here, and yes, we always have warm-weather clothes–year-round, you just have to open your eyes and see how much we actually have and not focus on the sweaters which the tourists gather up by the handful. You also have to realize the irony of her own narrow-minded comment–you live in cold weather year-round. Where are you going to wear your clothes the longest? A week here, or the rest of the year in cold weather? I’m sure it’s fun to spend your money on disposable clothing, because you burn cash in your fireplace, but some people like to plan ahead of time and have cool, cold weather outfits that no one else can get and no one else has. Some people like to say, “Yeah, you can get that here, I bought it while I was on vacation getting a tan!”

I pity the woman who doesn’t even understand the irony of her own statements. Nor was I surprised when I showed her the huge assortment of tank-tops, T-shirts, and V-necks that we had available, and that she’d end up buying nothing.

A piece of work. A-piece-of-work. I pity her husband even more.

Customer types: Agreeing to disagree, The Dumb, Self-fulfilling Prophet

*Sweats* I’m tired.

September 12, 2009

So I have two very large tourists come in, trying on a ton of clothes–maybe thirty to forty pieces between the two of them–for over an hour. They keep trying on different colors of the same style, and definitely keep trying on different sizes. This is a busy day, and I’m surrounded by customers in the fitting room. They keep requesting handfuls of items, which makes me focus more on them for over an hour, and ignore many of the other customers that also need help (perhaps thirty to forty customers). Although they are nice and cheery about it, they also get more snippy as they try on more clothes.

For one thing, the bigger sister (as they are two large sisters) is the fashionable one (?) and critiques everything her sister tries on–to the point that the smaller sister has to wait for her sister to reappear to ask, “How is this?” To my amazement, since this woman is a size 32, her sister keeps saying, ‘That makes you look fat. That makes you look stumpy. That shows your rolls.” I’m thinking how she won’t look fat when she is short, stumpy and fat trying on all sorts of spandex and skinny, slim pants. It is inevitable. At least some of the styles pulled in a little, yet her sister persisted on criticizing everything as just okay, or worse.

As the hour progressed, I was unaware–because I breathe through my mouth in the fitting room for good reason–that they were starting to sweat on everything, handing it back inside-out. One coworker noted, “Ugh, this stinks,” which grossed me out as I was trying to turn it right-side out. From that point, I left the clothes to sit on the side for a while, so another coworker could come by and innocently fold the sweaty clothes. Perhaps the smell will go away?

Yet, the clincher, after I was facing giant piles of clothes, and all the hordes of customers disappeared–myself tired, exhausted from running back and forth and helping dozens of customers–the smaller sister comes out, breathing hard, “Boy, I sure am tired from trying on all that clothes.” I can just stand and blink, it sure wasn’t a field-day for me.

Customer type: Micromanagement, Sweaty.