Posts Tagged ‘trust’

Family Colors

October 8, 2011

A man comes up and asks for a pant on a mannequin. It is just a basic grey khaki. So I show him where it is on the wall–yet again, I see the bright light issue, where the light sometimes makes the color look more prominent, whereas the mannequin is sitting in a dark shadow. So obviously, I already expect his reply.

“No, it’s not the same color. It looks different.”
Okay, sure, now you know more than me, why because you’re the customer? Are you the one who works with this clothes all the time? Are you the one who dressed the mannequin? Is this your specialty? I just tell him it’s the same color, and not to worry, it’s just the lighting.

Obviously, he doesn’t believe me. So he gets his wife and children and show them the mannequin and the pants. Then shows them the pants in the wall, the one I ‘claimed’ is the same color. And he gets her to agree the pants aren’t the same.

Really? Is having your family agree the color is different going to suddenly make them different? Is it suddenly going to transform into some similar shade of grey before our very eyes, like a chameleon there to trick our minds, making a joke of our lower intellect?  I’m sorry, it’s not going to happen. I don’t care if your entire family arrives in a van, and they all say, “Oh, you’re right, it’s not the same pant. The salesperson is lying to you because he doesn’t want you to make a purchase, because obviously he doesn’t need money to survive, to pay for rent, and eat. Obviously, he just wants to trick you and make you buy a pair of pants by deceiving you and tricking you, because he has nothing better to do with his time, let alone his life.” Yes, that’s it. You’re right, the grey you want is actually hiding, because it doesn’t want you to buy it. You are a genius, and so is your family, since you dragged them into it. Pray none of them need to pick paints the next time you redecorate your home.

Customer Types: Agreeing to Disagree

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Shoplifter: The Legitimate Thief

September 2, 2010

Stealing is stealing. I’m sorry. Yet, some boldfaced people use legitimacy, and some lying, to bend the rules and steal in wholly different ways. As many people know, I don’t like cashiering because I believe cashiers only work to take money away from the store–in the form of discounts–and do not do much to add to the sales, or amount people buy. They are like used-car salesmen trying to sell people what they didn’t know they needed–discounts and credit cards.

A customer comes up, she’s a regular, and up until now, I always thought she was a reasonable shopper. In recent days, I’ve been trapped as a cashier against my will, because people aren’t available to work. She comes up with a leather bag. This is the same leather bag she bought only seven days ago with a huge discount coupon. How do I know? Because I sold her this expensive item thinking, “Wow, she spends money easily.” Well I was wrong.

She was returning the bag, saying she lost the receipt. I looked at her skeptically. I told her we can look up the transaction with the credit card we used, because I was the cashier who helped her and gave her the discount. I told her we needed to be fair. She couldn’t remember what credit card she used. I remembered. This, I pulled up the transaction, and she had saved over fifty-dollars ($50).

What she had ‘attempted’ to do was return the item without a receipt, hoping to get a merchandise credit for the full amount, since the item was still new. She was trying to cheat the system by saying she lost the receipt with the discount, just so she could get $50 more to spend. This, my friends, is a liar and a thief. She just doesn’t think she is. The worse part, if she runs into a novice or unaware cashier, they would have given her the merchandise credit, and she could just say, “The cashier did it, I didn’t do anything wrong!” I also hear she comes in trying this scam all the time. In this case, a cashier did save money for the store. No discounts for you lady, sell crazy someplace else!

Don’t Trust Size Conversions!

August 24, 2010

My experience with conversion charts is sometimes it is better not to show it at all. My best example was one day, I approached a woman looking at denim. She says she doesn’t know what size she is. I ask where she’s from, and she replies, “Australia.” I already know Australian sizes are two-sizes larger than U.S. sizes, or they go down two-sizes. Thus, if you are a size-8, you would be a size-6 or 4 in the United States. At this time, I thought showing them the sizing chart was easier than letting them trust me words. So I pull it out, and say, “You should be about two-sizes smaller here.”

She looks at the chart, and looks at the flag my finger is pointing to–which points to the British sizing. Then she gets mad, and yells at me, “I am not from the UK! I am from Australia! We aren’t the same country!” It is as if years of frustration and prejudice have suddenly exploded from her body. It makes me feel as if she was a child beaten up and abused by those ‘UK kids’, the same ones who left her people as criminals to live in Australia to start their own Euro-styled culture and civilization. It is as if I don’t know where Australia is and I’m some moron. I sternly tell her, “No, people from Australia always go down two-sizes.”
“You are pointing at Britain, I am from Australia, we aren’t the same country!”
“I know…”
She screams at me, “Obviously, you don’t know! Can you get someone else to help me? Someone who knows what they’re talking about.” She sighs loudly placing her hand on her forehead, looking at me like an idiot. My eyes explode out of my forehead, and I feel my entire face go red, “Excuse me? I am the pant specialist here, and I’ve been doing this for years, you’re the one that needs to learn what size you are in the US!”
Then a manager comes in, breaking us up. As much as I dislike morons and idiots, I despise more when they treat me like I’m the dumb one, when it’s their problem. Either way, somehow they convince this angry, ignorant person to try on the denim sizes she wants, and the ones I suggested. I tell the fitting room person to let me know how it goes, since I already know who will be right.

Several minutes later, the angry, idiot leaves without a word and buys nothing. I ask the fitting room person what happened. “Well, the size you suggested fit her perfectly, but she didn’t want it.” Can someone turn on the laugh-track please? Oh, this is real-life? Well, I can laugh at her instead. Ha-ha. I guess she needs to go back to her country and find out why they use British sizing, huh?

Customer Type: Capitalist, The Deaf, The Dumb, Modern-Slave Owner, Unapologetic