Posts Tagged ‘thanks’

Credit Card Slap

November 7, 2010

Anyone who knows me, knows how I feel about credit cards. Personally, as a young adult, I was ‘convinced’ to sign-up for one to get a ‘free bag’, hey, “Everyone else was signing up.” Why not? Then, I lost my job, I was struggling to survive, my debt got out of hand, I didn’t know what to do–nor did they actually give you many options–eventually, they wanted it all paid. This was a bill which was a couple hundred, and compounded with their various fees into thousands of dollars. By the time I found a job, I still wasn’t making enough to meet their demands, so they started to call me and my family, demanding to know where I was at all times, and calling me everywhere–and I mean, everywhere I was. They would call the store asking for me daily, and when I wasn’t there, they’d ask for a manager demanding all of my personal information, which my manager told them was illegal and asked them not to call anymore. Asking them not to call my workplace did little good. Eventually, they started to garnish my wages so if I thought I was barely surviving before, well I was in for a new surprise! Eventually, they stopped garnishing me, my paychecks went back to normal, etc., etc. Either way, I have no personal fondness for credit cards, and believe it was created by a crude capitalist society whose only interest is keeping the rich rich and the poor poor. If they were evolving society, they would create a system which empowers people to grow instead of recreating paupers and their new version of enslavement.

All this aside, people also know I’m a good salesperson. One day, I helped build a $900 sale. The next day, alone, I made a $400 sale. In this time, I also got two people to apply for credit cards–it is a job requirement for me, and honestly, I’m always rated ‘down’ because I don’t pursue credit cards enough. Either way, I make $1300 in sales (in just two sales) and I barely get a congratulations, thank you or any sort of recognition. I get two credit cards, and they give me a $5 gift card for coffee. Yes, I got two credit cards and I got a $5 gift card. I make $1300 in sales, and I don’t even get a thank you. Should I go over it again?

I mean, of all things, this was the hugest insult anyone could give me–with my beliefs, my pride, and who I am and how I have been treated by credit cards; with my background in selling and sales management, I was slapped in the face. I went to a manager, throwing it on the ground, telling them to, “Give it to the other guy, he got two credit cards in one hour!” We’re in an economic rut, my coworkers aren’t getting enough hours to feed themselves, and I get congratulations for credit cards? Helping a new breed of people to go into debt? Thanks. Let me know when Retail is about making sales again, I’ll be sleeping.

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Denim Complimentary

August 20, 2010

There was a time I was an excellent salesperson. There was a time when managers and coworkers asked what my secret was, how did I make sales so easily? As time moved on, as more horrible customers appeared and ripped pieces of my soul apart, I became more rigid and I wasn’t willing to be open, helpful, or caring. Why be an evolved salesperson if your customers don’t care?

Recently, we watched a training video with sales scenarios which made everyone laugh. Yet, watching it, I often thought how much each of my coworkers do this, every single day they work. My philosophy is clear with sales, I believe I need to sell so we each get hours to work–no sales, no hours, no coworkers. The greater influence I am in making people buy things, the more my coworkers get to work–and basically do the bad things presented in the video.

Yet, after the video, I was willing to try. I helped a couple, they were both heavy-set, and the woman wasn’t really open to help at first. So I helped her boyfriend first. We slowly took time finding denim for him, a cut that would work, then a wash that would be cool enough for him, and make her happy. We went on to find matching shirts for several different outfits. Along the way, I also got her back into the fitting rooms to try on several more pants, because her first attempts were failures. I was actually excited, thinking, this is selling again, reborn. They both found stuff they wanted.

I left the fitting room helping another customer, and I walked back in seeing them turning a corner. So I decided to check their rooms, and I found everything still there. They bought nothing. I was disappointed. Then, I hear the manager ask for me. She comes to tell me the couple I justĀ  helped, they felt so bad, so sorry they didn’t find anything; they might come back, but they wanted to tell her how I went above and beyond trying to help them find the perfect outfits, how patient I was and how helpful I was. My manager gave them a survey to fill out. I guess that counts for something, right?