Posts Tagged ‘teamwork’

The Douche

June 11, 2010

Sometimes you gotta work with douche-bags, as they are called. In general, I cater respect to the hard-working, productive members of my peers at work. Even the coolest, nicest, happiest people are treated with disdain if all they do is cause more work for other people, don’t do work themselves, and otherwise do nothing to benefit the workplace in financial ways. (Hard-working happy people will make everyone happy; happy people who do nothing generally just talk and stand.)

Douche is one of those people who tell head-cashiers how to do their job–even though he doesn’t know proper procedures. He leaves large, unsightly piles in front of the store for people who are busy actually helping customers,  telling them to put it away for him, so the clothes becomes an eyesore for anyone else who comes in. Consistently, he also asks for needless stock-checks for items we don’t even have, and shows his inability to even describe clothing accurately.

So today, the manager is trying to fill the floor with merchandise, and asks on the walkie-talkie, “Hey, can anyone tell me if the lace camisoles in tan and grey are marked on sale?”
Someone replies, “I’ll go look.”
“He’s standing right there,” I reply about the Douche, who is folding the lace camisoles.
There is silence.
The manager breaks the silence, “I’ll just look myself.”
Again the same person says, “I’ll go look.” So I go with him to the table the Douche is still standing, folding the lace camisoles. When we get there, I look at one of the tags to see if it’s on sale…
Douche instantly tells us, “The grey and tan are on sale, they’re all on sale.” He states this in his usual, sassy mightier-than-thou way. So obviously, he was listening to our entire conversation, uninterested in letting us distract his folding by even slightly helping us out, pressing a simple button to answer the manager’s question.
So I am left to say on the walkie-talkie, “Yes, they are all on sale.” I roll my eyes as I walk away. He truly is a piece of work.

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The Art of War in Retail: Flags and Signals

May 26, 2010

Chapter 3
Walkie-talkies- The best weapon of any General in battle. Walkie-talkies with headsets instantly send messages to others on the battlefield. Headsets help to keep communication private, and allows you to speak more clearly. Without a headset, you must develop more complex Codes in case the Opposition is listening. You can easily and quickly get others in motion to deal with situations and problems on the sales floor and registers by use of walkie-talkies.

Looks and Gestures- When engaged in battle, a General may need to rely on other ways of communication when speaking openly is not reasonable–most often when faced with the Opposition. Making eye-contact with another General on the field can help bring more reinforcements or supplies to ensure success. These looks must be understood beforehand, or a General may be left stranded and helpless, drowned by the Opposition. A strong, wide-eyed glare can often alert other Generals to the status of their colleague. Even using your eyes to point out something is useful. Gestures can also be used instead of Looks, although they are oftentimes more revealing in your intent; especially if you point, which is not often a good tactic to use. Many gestures can mean, “Save me! Bad customer!  or to say, ‘We don’t have any!’.” This includes a beckoning wave, a glare with a point, and shaking your hands in exasperation. Although this needs more training then walkie-talkie exercises, oftentimes this method is needed when engaging the Opposition.

Code-words- Many armies are prepared before battles with Code-words to mean anything from sales and discounts, to pointing out troublesome situations, such as shoplifters and unreasonable customers. Code-words are essential to verbal communication, as they only reveal a certain amount of information to the Opposition; yet they still provide more detailed information than gestures and looks. “The Benefit of the Doubt” can be one such code-word. “Can I get a manager to the cash register” is always a danger-sign, challenging the strongest Generals to come to battle. “Our friends are back,” can alert people to shoplifters. “These people need help,” when stressed differently can just mean they need help or mean they’re going to be a handful of trouble, so watch out!

Often, using a mixture of all of these techniques can create a streamlined cooperative system to deal with all situations like a well-trained army, which you are. You don’t ever want to end up in a situation, where you’re giving a Look, using a Code-word, and the other person is looking at you, asking, “What’s wrong with you?”