There is an older woman who comes in and always, always has some problem, or demands something in her favor, even if it is against our policy, and even ethically wrong. Today, it’s busy, I have customers to help, and she comes with her daughter and drags me to find things and do things. Really, there are fifty customers and only one of me. I find the belt they’re looking for, then she wants me to get sandals off a mannequin.
She wants a certain size, and I tell her, “Our mannequins only wear larger sizes, it can’t fit that size.”
“Well can you check the other mannequins?”
What, I don’t speak English? I just told you, it doesn’t fit the size you’re looking for, so it is an impossibility for any mannequin to be wearing that size. “Our mannequins only wear the larger size, it can’t fit that size.”
“Don’t you have more in the back?”
“It’s two days until Christmas, our stock is totally out. Everything is on the floor.”
I go and ask my manager for confirmation, and yes, “No mannequin wears that size. It can’t fit.” So I tell her about this customer, who is always high-maintenance and demanding.
Instead, the woman finds another manager to ask, “Can you check the mannequins if they have this size?” This manager asks the manager I just spoke to, and this woman gets two more confirmations that we don’t have her size.
Let me rewind to the last time she came to the store, and the reason why I won’t put up with her anymore. We had a special sale, during a certain time in the morning. She comes in the night before asking to speak to a manager. You need to ‘check-in’ at our store using a phone application (app) and you can qualify for the special sale.
First, she says she doesn’t have the application, so it’s unfair against her. A manager points out, you can go online, and any phone or computer–even the stores in the mall which have computers–allow you to use this application to ‘check-in’.
Then, she says, “I have a job. I have to work every day from nine-to-five. I can’t come in to this sale. I can’t make it. This is discrimination! I work at a law firm! This is a legal precedent. I should know! I want to speak to your store manager!”
To which, the store manager is having a conference call, and she said she’ll wait. The whole time, she’s arguing with the manager of the fairness of the sale, and how it works against her. Again, threatening the company as being discriminant against her because she doesn’t have a phone application and she can’t come in because she has a job. Eventually, the store manager does arrive, and tells her the exact same thing she’s been told. And they have a ‘civilized’ argument about it, where the store manager consistently says, “No, it doesn’t work like that. If you can’t make it, find someone else. You aren’t getting the deal.” She continues to argue, saying she’s going to call the company. My store manager says she’s fine with that, and gives her the corporate number.
Fast-forward to today. She’s standing there, pointing at me, while speaking to my manager. The other manager is waving at me to hide. Later, the manager comes to me and says, “She was complaining about you. She said you were so horrible today, you must be in a terrible mood. Usually, you’re so nice and helpful. But today you weren’t helpful at all, and you were so rude.”
Well, lady, I’m not going to be nice to you anymore, you aren’t worth my time or my energy. You are a waste of the time and energy of just me, and my store. I hope your legal precedent and your law firm teaches you more, because you sure don’t know a lot about anything–other than being rude, demanding, stupid, ignorant, irritating, and frankly, I have the right to refuse service, and I refuse to be your slave again. Go panhandle your worthless crap to other people.
Finally, as ‘thanks’ to the manager who helped her, she bought her a shirt as a gift. Obviously trying to curry some favor with at least one of our managers because every single other manager knows what she’s all about. Of course, we can’t accept gifts at our store, as it is legally and ethically wrong, so my manager returned it after she left. I’ll show you legal precedent…
Customer Type: Big Baby, The Capitalist, The Complainer, Micromanagement, Tattle Tale