Posts Tagged ‘self-esteem’

Visit California.

December 5, 2009

A customer comes to the register, she’s already sassy, sarcastic and rude–which is a promising sign, right?
She throws a leather jacket on the counter, smirking. “How much does this cost?”
I grab the tag and show her.
“Oh, it’s right there? So expensive, is this even real leather? It doesn’t feel real.” She examines the jacket while making more comments. “I’m sure you don’t know, but is this available online? Can you find out for me?”
“What size?”
“A small.”
“Yes, it is available.”
“Oh, you can see that? Really now? Can you see other stores, too?”
“Yes.”
“Since you don’t have a size small in this store, I want my daughter to go to the store near her to try it on. But I don’t want her to waste her time going all the way to the store if it isn’t even there.”
“It says we might have small in our store, I can go and check in the back.”
“Oh? You can do that for me? Be a dear.”
So I leave, and let my co-worker deal with finding the other store.
I find the jacket and my co-worker rushes by me. I find out she wants to know about a store in Corte Madera, California–but our system is unable to search that far without direct information or a direct number to locate it. He’s a bit upset by how she was speaking to him–wondering why he can’t find the store–yet, no one has even heard of that part of California, or knew a store even existed there. While he searches, I go out to give her the jacket.
“This looks like the right size. Did you find out if Corte Madera has one, too?”
“I haven’t even heard of Corte Madera.”
“Honey, your store should let you leave the island, and visit California once in a while, then you’ll know a little more.”
My jaw drops. For her knowledge, I spent several years there, I just never visited the crack of land known of Corte Madera.

Customer Type: Capitalist, Micromanagement, Modern Slave-Owner

Introductions are Inevitable

September 5, 2009

This is the beginning of my blog dedicated to my time in retail. I’ve witnessed many things that irritate and bother, disturb and discomfort, as my coworkers always wonder, “Do these customers really have to act like this?” ‘This’ being a reflection of the current state of our world and society, of capitalism, of modern slavery, and our actions towards each other as living, human beings incapable of even minor respect and dignity towards each other.
Most of these stories will be heard 1000 times around the world, every single day; perhaps these stories happen 10s of 1000s of times or more. The fact they exist, and the fact that consumers feel the need to have this false sense of security and power through their money, large or small, is a serious blow to any society that wants to see itself as evolved, intelligent, or even to be taken seriously.