When can I Return a Non-Returnable?

A woman comes to the cash register carrying three tops, all of which are on sale.
“Can I return sale items?”
This is a popular question and rather reasonable. So I look through her three shirts, and one says, “Final Sale.” I tell her, “This one is final sale, so you can’t return it.”
“I know that!” She snaps at me, “I’m talking about the other shirts!” She states this in a tone of my ignorance and the fact I obviously don’t grasp her firm understanding of logic.

Let me pose this question, “If a final sale item is not returnable, and a regular sale item is not returnable, what differentiates the two items?” Because this is the ridiculousness of her question, if she ‘knows’ final sale is final. So I ask you, “What does she think non-final-sale sale items are?” Perhaps they are non-returnable sale, unlike final sale, which are also non-returnable. Wait, that doesn’t make any sense!

I lift the two normal ‘sale’ items, and say, “You can return these.” I wanted to say, “I’m sorry, you can’t return sale items, but you can never, ever return final sale items.”

Customer Types: Don’t Kill the Messenger, The Dumb, Rhetorical, The Riddler

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That’s Nice to Know, You Must Be Very Proud of Yourself.

I must try to contain myself as I write this, since today was one of those customers that make me question why I’m still in retail and why I put up with people, who in all truth, I would go up to and tell them what’s what. I’m not someone who would whisper to a friend, “Wow, she’s being awfully rude, don’t you think?” I point, and exclaim so others can see, since that’s what rude people want, right? An audience? I say, “You are being really rude.” There are people, like today, that make me want to be able to just quit, and do what I really need to do–put them in their place.

So this old, white woman asks me for capri-pants, the kind that go to your knee. As a fashion person, that description is… Do you know? Bermuda shorts. Those are longer shorts, that usually end around the knee. So I showed them to her, and she glared at me, “No, that’s not it!” As I try to explain what she asked for, she moves me aside saying, “Nevermind, I’ll ask her.” One, I hate gender discrimination, I don’t care how old you are, you learn to live with the times. The fact society moves in such slow periods is the fault of people like this, those people who ‘liked the old days better’. They have villages for you people who want to live your own way, capturing moments in time, but then, there sometimes they smother you with a pillow. Second, as I turned, I prayed, I prayed on Easter Sunday, that this woman wasn’t heading towards the only white female working on the sales-floor–because we have a diverse and multi-ethnic staff, and we live in a culture that is equally diverse and complex. Of course it was the white girl, and that makes it gender and racial discrimination.

So she walks to the girl, who is obviously busy helping other customers, and doing stock checks. I tell her, this girl knows panties and bras–without her turning to look at me, I get the response, “That’s nice.” I tell her, “I am the person that puts out the merchandise here.” And she turns to me, and says in the most sarcastic, sardonic, and rude tone, “That’s NICE to know, you must be VERY PROUD of yourself.” Then turns away again. Anything I say from that point is met with a, “That’s nice.” I hear her telling the girl as I walked away, “I used to shop at the old store before it closed…” With customers like you, it’s quite obvious why it shut down.

I have been dismissed. So I tell the girl, and everyone on the walkie-talkie, “If that woman needs any help, I have suddenly forgotten everything I know.” I was also so irritated, I was shaking, so I went into the back to breathe. But it didn’t help. I couldn’t work in that part of the store, so they switched me for over an hour. After which, the girl comes to me saying, “What was up with that woman? She was crazy, and she was a real b—-.” She went on to explain how the woman kept asking for things that don’t exist, like shorts that are tight at the top and wide at the bottom, know the name? I’m done handing out clothing titles for today.

This is the sort of person, I see as holding society back–making it backwards. The fact she has lived this long without someone correcting her–if I did not work there and I witnessed that, you can be sure I would have corrected her–this is more than the fault of her parents raising her incorrectly, unintelligibly, and narrow-minded, but also society for allowing her to grow and mature and be a ‘human being’.

My recent visit to New York showed me that I have been slightly naive in dealing with rude people. Some people are smart enough to know they’re rude. I consciously know when I am being rude, so don’t think it’s a mistake when I am. Nor am I that much of a buffoon to try ‘acting’ like it was a mistake when it wasn’t. Yet, it is a conscious choice. We make a choice, like in those awful Armageddon movies where the world is ending so we ‘unite together’. We know we can. We could do it this very day, this very moment, uniting as a civilization, but we don’t. We don’t see a reason to. And as much as we can act ignorant to this fact, we know we make that choice to be rude, stubborn, irresponsible, ignorant, and ungrateful as human beings. Each time we do it, we know we are in effect creating, prolonging, and nurturing the unevolved world and society that we live in. Each person we allow, each friend and family we allow to continue being this malevolent human being, is another candle that needs to me smothered so that one day, we can be a true and real world of human beings.

Customer Types: The Deaf, The Dumb, FashioNOTsta, Guessing Game, Lowered Expectations, Micromanagement, Modern Slave-Owner, The Racist, Sexual Discriminator, Tailor-Made