Posts Tagged ‘rhetorical’

Why ask why?

December 5, 2009

This is an example of one of the common, yet irritating customer types that love to ask questions, with no interest in the answers. Seriously, don’t ask questions which you don’t want the answers to takes a whole new meaning with these people.

“Hello, how are you doing? Did you see we have other cuts of denim on this side?”
“Oh, do you have my size,” she tells me her size.
“We just updated the sizing, so your size is a little different.” And I tell her the new sizing.
“Why did they do that?”
“Because it’s more clear than it…” […used to be.]
“So you have the short size?”
“Not for a size that small.”
“Why, I see the short for larger sizes?”
“Well, the largest and smallest…” [..sizes are only available online.]
“Okay, okay. Do you have more colors?”
“Yes, we have this lighter…” […color right in front of you.]
“Okay, okay.” And I am casually waved away.

Customer type: Rhetorical (Why ask why?), Don’t Kill the Messenger

Advertisements