Posts Tagged ‘pride’

Credit Card Slap

November 7, 2010

Anyone who knows me, knows how I feel about credit cards. Personally, as a young adult, I was ‘convinced’ to sign-up for one to get a ‘free bag’, hey, “Everyone else was signing up.” Why not? Then, I lost my job, I was struggling to survive, my debt got out of hand, I didn’t know what to do–nor did they actually give you many options–eventually, they wanted it all paid. This was a bill which was a couple hundred, and compounded with their various fees into thousands of dollars. By the time I found a job, I still wasn’t making enough to meet their demands, so they started to call me and my family, demanding to know where I was at all times, and calling me everywhere–and I mean, everywhere I was. They would call the store asking for me daily, and when I wasn’t there, they’d ask for a manager demanding all of my personal information, which my manager told them was illegal and asked them not to call anymore. Asking them not to call my workplace did little good. Eventually, they started to garnish my wages so if I thought I was barely surviving before, well I was in for a new surprise! Eventually, they stopped garnishing me, my paychecks went back to normal, etc., etc. Either way, I have no personal fondness for credit cards, and believe it was created by a crude capitalist society whose only interest is keeping the rich rich and the poor poor. If they were evolving society, they would create a system which empowers people to grow instead of recreating paupers and their new version of enslavement.

All this aside, people also know I’m a good salesperson. One day, I helped build a $900 sale. The next day, alone, I made a $400 sale. In this time, I also got two people to apply for credit cards–it is a job requirement for me, and honestly, I’m always rated ‘down’ because I don’t pursue credit cards enough. Either way, I make $1300 in sales (in just two sales) and I barely get a congratulations, thank you or any sort of recognition. I get two credit cards, and they give me a $5 gift card for coffee. Yes, I got two credit cards and I got a $5 gift card. I make $1300 in sales, and I don’t even get a thank you. Should I go over it again?

I mean, of all things, this was the hugest insult anyone could give me–with my beliefs, my pride, and who I am and how I have been treated by credit cards; with my background in selling and sales management, I was slapped in the face. I went to a manager, throwing it on the ground, telling them to, “Give it to the other guy, he got two credit cards in one hour!” We’re in an economic rut, my coworkers aren’t getting enough hours to feed themselves, and I get congratulations for credit cards? Helping a new breed of people to go into debt? Thanks. Let me know when Retail is about making sales again, I’ll be sleeping.

Retail Law

June 27, 2010

It is said within Hanlon’s Razor: “Never attribute to malice that which can be adequately explained by stupidity.” Though not the best adage of choice, it was the easiest to find.

I know not the name of this law I have in mind, but there is always that one idiot that will misinterpret or incorrectly read something. Don’t Get Me Wrong, Part 2 is a good example of this theory. For there shall always be that one person that misreads a sale sign, after it’s been up for several days, and cause all sorts of problems, where coworkers run around like chickens without a head, managers become aware and alert like dogs smelling bacon, and I am left rolling my eyes that one stupid person can cause this much trouble.

I myself have learned to deal with these people appropriately, without calling the entire store for help. Just the other day, and old woman comes up with a hat. She places it calmly on the counter, as I scan it. She looks at the price, and I’m already ready for her reply.

“What? This isn’t on sale?” She sounds like she’s just found out her diamond ring is zircon.
“No, this is full price.”
“But the sign,” she points vaguely in the direction where I know the hat is. It has sat there for over a day, near our signs announcing the store sale–‘Take an additional blah-blah percent off all sale items!” Hurray for sales, right? They do bring the best of the people out of their caves into the bright lights of society, which they have so little normal, proper interaction with. Those people who lack social skills. Those people who are only brought out by sales. Those people who are obviously the least irritating people to deal with. Not. “The sign says it is on sale!”
“The sign says sale items have an additional discount.”
“The sign is right above the hat.” Actually, it’s hanging on shirts above the item, which used to have a promotion on those shirts. [I am left to assume, she would have had the same argument even if the original sign said, “Special, All Shirts 50% off!” “But the sign says the shirts are 50% off, why isn’t this hat also 50% off, it’s right next to the sign.” Pfft.]
“The sign is an announcement.” I point all around the store, which might be the first time she’s looked up from her feet today, breaking her hunched-back finding she’s actually a homo-erectus. Lo-and-behold, signs are on virtually every fixture announcing the additional discounts on sale items. “It is telling people all sale items have an additional discount.”
“It was right above these hats!” She glares at me. I have no idea if she’s trying to use force or her age to get a discount.
“If it was on sale, you would get the discount.” I am unmoved. “If you sign up for a card, you can get a discount.”
“Fine, I don’t want it.”
“Okay,” I take the hat, turning around, and putting it on the counter. I turn back, finding her still glaring at me, as if her admittance of ‘not wanting it’ was supposed to make me balk, and shudder, quivering under her power of trying to rape us of the money we are already losing by having this ridiculously high sale discount. Woman, we’re already taking a loss just selling these sale items, why would I want to sell full-priced items at such a discount?

Obviously she hasn’t read this: Diminishing Returns.

So she stares at me more, without saying anything. This continues for about ten more seconds as she walks away, and looks at each and every sign announcing our sale. I have no idea if it sunk in, but those signs were everywhere, and none of them said, “Hey, these are on sale!” “Hey, everything is on sale!” It always saddens me when I find people have lived this long being ignorant and no one has ever set them straight, or at least taught them to have some sense of embarrassment when they act like they’re stupid. I rather not ever be caught acting with stupidity, or be seen as cheap, too. But, that is just me.

Customer Types: The Blind, Capitalist,  The Dumb

Memorial Day, Yay?

May 31, 2010

I don’t know what Memorial Day or any other holiday is to customers, but it is one of those special days where people come out acting more rude, demanding, and disgraceful as human beings. Or maybe holidays are the few times those lower-end humans come out of their caves and interact with society, defining their severe lack of social skills as they decide to go shopping, and act like total assholes while there. Then they hobble back to their caves, and go back where they belong, away from other human beings. Yay for Holidays meant to honor humanity, pride, and respect! We give great honor for things people fought for by acting like pricks. Congratulations.

That’s Nice to Know, You Must Be Very Proud of Yourself.

April 5, 2010

I must try to contain myself as I write this, since today was one of those customers that make me question why I’m still in retail and why I put up with people, who in all truth, I would go up to and tell them what’s what. I’m not someone who would whisper to a friend, “Wow, she’s being awfully rude, don’t you think?” I point, and exclaim so others can see, since that’s what rude people want, right? An audience? I say, “You are being really rude.” There are people, like today, that make me want to be able to just quit, and do what I really need to do–put them in their place.

So this old, white woman asks me for capri-pants, the kind that go to your knee. As a fashion person, that description is… Do you know? Bermuda shorts. Those are longer shorts, that usually end around the knee. So I showed them to her, and she glared at me, “No, that’s not it!” As I try to explain what she asked for, she moves me aside saying, “Nevermind, I’ll ask her.” One, I hate gender discrimination, I don’t care how old you are, you learn to live with the times. The fact society moves in such slow periods is the fault of people like this, those people who ‘liked the old days better’. They have villages for you people who want to live your own way, capturing moments in time, but then, there sometimes they smother you with a pillow. Second, as I turned, I prayed, I prayed on Easter Sunday, that this woman wasn’t heading towards the only white female working on the sales-floor–because we have a diverse and multi-ethnic staff, and we live in a culture that is equally diverse and complex. Of course it was the white girl, and that makes it gender and racial discrimination.

So she walks to the girl, who is obviously busy helping other customers, and doing stock checks. I tell her, this girl knows panties and bras–without her turning to look at me, I get the response, “That’s nice.” I tell her, “I am the person that puts out the merchandise here.” And she turns to me, and says in the most sarcastic, sardonic, and rude tone, “That’s NICE to know, you must be VERY PROUD of yourself.” Then turns away again. Anything I say from that point is met with a, “That’s nice.” I hear her telling the girl as I walked away, “I used to shop at the old store before it closed…” With customers like you, it’s quite obvious why it shut down.

I have been dismissed. So I tell the girl, and everyone on the walkie-talkie, “If that woman needs any help, I have suddenly forgotten everything I know.” I was also so irritated, I was shaking, so I went into the back to breathe. But it didn’t help. I couldn’t work in that part of the store, so they switched me for over an hour. After which, the girl comes to me saying, “What was up with that woman? She was crazy, and she was a real b—-.” She went on to explain how the woman kept asking for things that don’t exist, like shorts that are tight at the top and wide at the bottom, know the name? I’m done handing out clothing titles for today.

This is the sort of person, I see as holding society back–making it backwards. The fact she has lived this long without someone correcting her–if I did not work there and I witnessed that, you can be sure I would have corrected her–this is more than the fault of her parents raising her incorrectly, unintelligibly, and narrow-minded, but also society for allowing her to grow and mature and be a ‘human being’.

My recent visit to New York showed me that I have been slightly naive in dealing with rude people. Some people are smart enough to know they’re rude. I consciously know when I am being rude, so don’t think it’s a mistake when I am. Nor am I that much of a buffoon to try ‘acting’ like it was a mistake when it wasn’t. Yet, it is a conscious choice. We make a choice, like in those awful Armageddon movies where the world is ending so we ‘unite together’. We know we can. We could do it this very day, this very moment, uniting as a civilization, but we don’t. We don’t see a reason to. And as much as we can act ignorant to this fact, we know we make that choice to be rude, stubborn, irresponsible, ignorant, and ungrateful as human beings. Each time we do it, we know we are in effect creating, prolonging, and nurturing the unevolved world and society that we live in. Each person we allow, each friend and family we allow to continue being this malevolent human being, is another candle that needs to me smothered so that one day, we can be a true and real world of human beings.

Customer Types: The Deaf, The Dumb, FashioNOTsta, Guessing Game, Lowered Expectations, Micromanagement, Modern Slave-Owner, The Racist, Sexual Discriminator, Tailor-Made