Posts Tagged ‘please’

What Are You Going To Do About It?

October 31, 2011

There is a mother-son duo who often come in to shop. The son never wants help, and acts as brusquely as possible. Read this as destroying piles of clothes, ignoring any greetings, and leaving piles of clothes when he’s done trying on. Oh, and he also speaks to you like you’re worth about as much as dog feces. Yes, one of those people. His mother is some shy, quiet, awkward thing which sort of shadows him as he walks around being some dominant male. Oddly enough, from his stature and his face, you can tell he really isn’t dominant anything. If he weren’t so rude, I might actually feel pity for him because of short comings, yet the fact he comes into my workplace and acts like a beast is sad and irritating.

Either way, I’m in the fitting room helping customers, and he comes out of no where, demanding, “I need you to get something for me.” No, not, “Are you busy,” or “Can you help me, please?” He just glares at me, demanding help, because everyone else is cashiering. I decide to humor him, and ask what he needs. “I put clothes on hold, I want you to get them.” Alright, so he tells me his name, and I look in the holding area. There is nothing. I look twice, but there is definitely nothing. He’s standing nearby with his arms crossed, watching my every move, nearly glaring at me. I tell him I can’t find the clothes, it’s not there.

“What are you going to do about it?” He yells at me, and purses his lips, as if I’m supposed to suddenly grovel at his feet, beg for his forgiveness for my mistake–or my coworkers, or his mistake, and do what? Magically wave my hands in the air and make the clothes appear? I was tempted to do just that, and say, “Poof! Darn, it usually works, too! Sorry.”

Since I’ve worked out how to streamline my thoughts, we glare at each other for a few seconds. While my mind races, “Who do you think you are? I’m going to laugh, because they probably knew how much of a jerk you were when you called and decided not to even put your clothes on hold. Maybe they lost it on purpose, too. Or maybe you called several days ago and the clothes was duly put out as we are supposed to do. Of course, if someone puts it on hold here, most coworkers never put it out, so it must have been put on hold a long, long time ago.”

“Nothing,” I finally reply, and give him a blank, emotionless gaze, waiting for his reply. Instead, he acts like a little girl and gives some sort of deep sigh, moan, and groan, and throws his fists down, stomping out of the store as his mother follows closely behind. Oh that poor old lady, I’m quite sure he’s going to take it out on her after they leave, and she’ll probably have to buy him some ice cream, with a cherry on top. You know, sometimes, manners actually get you somewhere. There is actual truth in “The Right to Refuse Service”, but there are a lot of coworkers who would gladly slave and be treated like dirt, but in this case, I didn’t want to put anyone in such a position.

Customer Types: Big Baby, Micromanagement

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Please Swipe Your Card

October 30, 2010

Credit card machines have evolved quickly over the years. Currently, everyone has their version of the swiping machine with a digital pad so you can view your items and total, eventually signing on the same screen. I consider the most advanced being the machines which allows you to swipe whenever you please–there are not a lot of these, as most people ask you to wait before you swipe. Our business uses the one where you wait. Let me compress a single-day’s worth of, “Please swipe your card,” into a single transaction.

I greet the customer. They swipe their card–come on, I haven’t even logged into the system nor taken your clothes yet, calm down! So I tell them it’s not ready yet, I prepare to scan an item, they swipe again! “It’s not ready yet,” I repeat again. They stand there staring at the machine, as if it’s a race–can they swipe it right when they need to? Can they swipe it at the exact second it says to, “Go!” Because, you know, if they are able to do this, their world is full of greatness. Yeah, right, and I”m the Retail Fairy. By this time, they’ve often swiped several times, sighing in some ridiculous relief as if they did it right, and put away their credit cards.

I finally scan in all the items, and I need to select the option for Credit or Debit cards. They’re swiping away, two or three times, as I say, “It’s not… ready yet. It will… tell you when it’s… ready.” Each pause is generally one swipe from the customer, thinking that by swiping it multiple times, the transaction will go by faster. It is like people at a stoplight pressing the button constantly as if that will alert the system, “Oh my, someone is in a hurry! We must change the light faster! Hurry, there must be a life and death emergency!” Actually, it’s people with low intellect stimulating themselves. Anyhow, sometimes I even try to outrace the customer. Can I scan in all the items and press credit, before they can find their card and swipe it? Can I? Can I really? Most of the time I do this, they say, “I didn’t even see the total.” Yes, it’s always lose-lose when you deal with the lost.

Finally, the screen appears, “Please Swipe Your Card.” And they stand there, with their credit card. And what do they ask? What could the possibly ask to make them look any smarter as human beings?

“Do I swipe now?” Seriously? Who in the world taught you to act like a chimpanzee? Most times I just sigh and nod.