Posts Tagged ‘pick’

Any Color is Certain Colors

September 9, 2010

I greet a woman looking for help, and she tells me, “I’m looking for a basic crew-neck short-sleeved shirt and a long-sleeved crew-neck shirt. I need them in medium-size.” She’s reading from her phone a short shopping list.
I lead her nearby telling her, “We only have a few colors…”
“It doesn’t matter what the color is, I don’t care, I’m just picking it up for my sister. She wanted me to pick some up for her.”
“Okay,” so I hand her a gray short-sleeved shirt and a black long-sleeved shirt.
She rubs the collar, looking at me, “Is this what crew-neck is? Just a regular neck?”
“Yes.”
Opening the gray shirt, she looks at the wall, “I don’t want this color, do you have a black one?”
“Yes.” I hand her the black medium, taking the gray shirt away.
“Do you have a white one?” She shakes the long-sleeved, black shirt at me.
“Yes.” I hand her the white shirt, taking the long-sleeved shirt back. I’m so glad she didn’t care what colors we had, or we might have had a problem. I laugh a little to myself, and go back to my day.

Customer Type: The Liar, Micromanagement

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Sticks and Stones

July 13, 2010

I answer a phone call.
“Hello? Can you explain to me,” a younger-sounding male voice asks, “Why my son is being teased at school for wearing your clothing?”
There is a moment of silence. The first thoughts which come to my mind are customers blaming me for the company not making a color they like, or when the company stops making a type of clothing they like. It’s usually my fault. I mean, is it right? No, not so much. I’m also thinking if this is some prank call. Why would someone’s child be teased?
Then I hear a young boy’s voice in the background. He says what the kids have been saying. I have flashbacks of jokes I’ve heard, which I thought were long dead, but seem to still be alive and well. I wonder if each company has their foibles, the little things kids use to pick on each other. “They call me gay and proud!”
While I’m thinking there is silence, I hope the man is gone, so I ask, “Hello are you still there?”
“Yes, I’m waiting for an explanation.”
“I think you should talk to a manager, please hold.” So I put him on hold and call over the manager. I explain the situation. She wants to tell him that we are not responsible for what children say or do. She was even considering offering to call the child’s school to report this activity. I wanted to find the phone number we have, I know we have one to forward calls like this. We just can’t remember the number. Either way, the manager decides to go to the office to take the call, rather than on the sales floor. By the time she gets back there, the man has hung up.

Customer Types: The Complainer, The Dumb, The Questioner