As I watch people shop, I get an idea or a glimpse of who they are inside. There are some people with perhaps compassion or sympathy, understanding or wisdom, whatever it may be, it affects how they shop in a retail store. Some customers browse throwing everything up into the air, destroying neatly folded piles, acting like clothing grenades. There are other people who carefully lift piles to find their size, and they attempt to put back the clothes the same way they found it–even if they don’t do it perfectly, they do try.
The beautiful folders may have worked in retail, often saying they used to and they totally understand how frustrating it is, and how chaotic it can be, especially with customers. Then there are those people who have no idea. Either they were born with a total disregard for the world of retail. Some people use shopping as an outlet for their irritation and stress. Some people see it as revenge for their time working in retail–now they don’t need to be the one folding. Others see it as the benefit of modern day slavery–these people are here to serve you, even if you buy nothing, so you might as well belittle them and use them to the extent of your money’s worth, you don’t need to give a damn.
This shows the depth of one’s inner beauty, which is often reflected in so many other places and ways. We watch all those television programs with people who try to look beautiful but in the end, you pity them, you hate them, you wish no good to them–they are jokes, because they don’t even know they are. As I walk around the store, and I watch the people throwing clothes around mercilessly, as if they were giants on a battlefield of gnomes, I kind of pity them for their lack of understanding–being able to see outside that one-foot shell that surrounds their ‘reality’. There is no guarantee those kinds of customers will buy more or less. Just as much as there is no guarantee a customer who is kind and nice will buy more. Yet, one customer will be far more enjoyable to work with, because you already know on the inside if they’re beautiful or not. The ugly ones are rarely the nicest people you’ll meet. The ugly ones really show how ugly they can be, once you start to help them.
One time, I left a fitting room with clothes I didn’t want, and the salesperson was amazed, saying, “Wow, you even folded it perfectly!” Yes, because maybe I’m beautiful on the inside. Or maybe I’m not some selfish moron who adds ever so slightly to the chagrin and nastiness, the bitterness and irritation of the world. Every one of us, every moment, has an opportunity or a chance to stop negativity, even in the smallest of ways. Very few of us realize this.
Memoirs of a Retail Salesperson 