Crazy Old Lady

So I’m at the cash register, and these large-sized, angry-faced women (read this as their normal face is a frown, so when they do frown, they double-frown) are asking for a manager. They are complaining about some discount coupon.

“That crazy, old lady on the other side (the other register), said we can’t use this coupon for this discount!”
“I’m sorry,” the manager says, “Let me look at the coupon.”
“I went to your other store, and they let me do it!” (It reminds me of when a baby says, ‘Well daddy said I could!’, after the mother says no. Sometimes, companies need to be on the same page.) “That crazy old lady is always mean to us! She never gives us good deals. She always says no!”
“I’m sorry,” the manager says again, “That’s what happens with the employees who have been here for a long time, they go by the rules.”
“Well, your other store let us to it. She’s always mean to us, she’s never nice about anything!”
So the manager goes through the transaction and shows them the screen, “I’m sorry, even our computer won’t let us do this, it isn’t just her.”
“No, your other store let us do it! Can I speak to someone else? Isn’t there someone else who can do this?”
The manager sighs. She goes through the one process where you can ‘override’ the computer, but it is a line-by-line process where she needs to reduce the items individually, after returning them all.
All the while, the women keep going on about the crazy old lady who is always mean to them. I’m standing there rolling my eyes, since they are talking about a Kids section employee, who is rather one of the nicest people working in the store, and has been with the company nearly 20-years–this complainer would have been a baby when my coworker first started. Yet, most likely, she’d also be whining, “But daddy said I could! I hate you mommy!”

What people do to get their way. I’ve since helped this woman again, wondering why she’s so rude and mean, even when I”m as nice as I can be–and yes, breaking rules to give her the discount just to get rid of her–but she never says thank you, or anything, she’s just demanding and angry. People, it’s called ‘Self-fulfilling prophesy’–why are people mean to you? Because you act like an asshole. Why do people make your life hard? Because you’re hard to deal with. Get over it, grow up, and start acting like you’re an adult. You can’t be an unhappy bitch your entire life.

Customer Type: Big Baby, Capitalist, The Complainer, Don’t Kill the Messanger, The Liar

Advertisement

Mean Old Woman

I go into the back to do a stock check. Soon, I come back out and this horribly rude, old woman comes to me and says, “Hello, can someone HELP ME, there is no one on the floor, obviously customer service is highly over-rated these days, unlike before.”

I try to apologize, because I’m not a superhero, I can’t save the store, but she cuts me off, “I DON’T CARE, let’s save you time and save me time! I’m looking for jeans that actually sit at the waist.” She gestures somewhere just under her breasts, which aren’t pert. I tell her our highest denim sits at the belly-button, and she looks at me, scowls, and says, “DISGUSTING!” With a little bit of spit, flying at me, she turns and walks away. Surely, her spitting was a bit more disgusting than the height of our pants.

Customer Type: Capitalist, The Complainer, Don’t Kill the Messenger, FashioNOTstas, Tailor-Made

Do I Know You?

I have an issue. It is a weird issue, but one nonetheless. My issue is about rude customers, who come all the time. I mean, you know them, you probably know their name; many of them definitely know my name–asking rudely, “Wow, how long have you worked here already?” Yeah, thanks a bunch. *I pinch your cheek very hard* Many customers who come all the time, they’re happy, they’re cheerful, especially since they know I can help them find anything, and point out the good deals. I generally do this for repeat customers, because I think it’s good for business. I generally stop doing this for repeat customers that need to stop coming, because they benefit the store  far less than the little they actually purchase. They make people feel like slaves. They make people feel bad about themselves. They take smiles away from co-workers, who take smiles away from others. They make the world a worser place.

There are customers, I greet them, each and every time, I say, “Welcome back!” or “How have you been?” They glare at me in return. They act like they’ve never seen me. I can even ask how the pants they bought are working out, or that jacket has been useful. They still give the cold shoulder. They still treat you and me like shit. Some customers come every week and do this. They get mad no one helps them anymore–I wonder why. They get mad no one wants to grab tons of sizes, only for them to return it all saying they’ll buy it when it’s worthless and on sale, and instead buying something ugly, just because it’s cheap.

I don’t get these people. I don’t understand how their minds work, or where they think they fit into society. I know, personally, people like this help to keep our society stagnant, moving backwards. They fight the tide of social unity and interpersonal interaction. I want to find their parents and ask them, “Why?”

Customer Types: Capitalist, Modern-Day Slave Owner