Posts Tagged ‘interpersonal’

That Makes Scents.

February 23, 2012

I answer the phone, and a male voice asks about our fragrances we have available.
“Yes, we do have that scent in stock,” I tell the customer.
“Well, how much do you have?” Their tone is already coming our rude and unkind.
“We currently have a lot in…” I’m cut off.
The customer yells at  me, with a cocky tone, “No. I want to know exactly how many you have!”
“Okay, hold on, I’ll go count.”
“Yes, you do that.”
I wonder why people feel the need to be so rude. I understand the status of anonymity, and the whole trolling around the internet and being jerks thing, but it seems logical that people should learn manners sometimes in their life, right? Anyway, I go and count the mini-size and the full-size bottles we carry, writing everything down just in case I get questioned about fluid ounces, and packaging. As I’m about the lift the phone, the line dies. I know from the tone of the customer, I’m already going to have a call-back.
So I wait patiently by the phone.
No need to be patient. The phone rings within ten seconds.
I answer, and the same rude voice starts to say, “Excuse me, I was cut off!”
I cut the person off, yet again, “We have exactly six of the mini, and twenty-two of the full-sized scent.”
“Good! I’m going to clean you out!” And he hangs up on me. I’m not even slightly bemused by this, as I recite the story, guessing the person will be about 5’7″ and weigh about 180 to 220 pounds from the sound of his voice and the way he talked. We all wait, holding our breath, “Did the scent customer come yet?”

So we wait. We wait for a long time, and I end up at the register and see someone packing the scents on top of the display. I’m in disbelief, it’s an older woman, but otherwise my calculations were correct. Roughly 5’8″ and over 200 pounds. She speaks, and she sounds like a man. “I spoke to you on the phone.” Her tone is no less rude and insulting in person. She asks if the scents are on sale.
My manager is nearby and says, “No, they don’t ever go on sale.”
“Oh, don’t give me that bullshit! I know they go on sale, with that bogo (buy-one-get-one). I’ve bought them for ten years from you guys! Don’t you lie to me, and tell me they don’t go on sale!” She goes on to recite how the other store would always call her and tell her when they were on sale and she’d buy all of their scents.

Later, the manager comes and tells me, “That’s promotion, that’s not sale, they don’t go on sale,” to justify herself.

Customer Types: The Capitalist, Micromanagement

Do I Know You?

April 19, 2010

I have an issue. It is a weird issue, but one nonetheless. My issue is about rude customers, who come all the time. I mean, you know them, you probably know their name; many of them definitely know my name–asking rudely, “Wow, how long have you worked here already?” Yeah, thanks a bunch. *I pinch your cheek very hard* Many customers who come all the time, they’re happy, they’re cheerful, especially since they know I can help them find anything, and point out the good deals. I generally do this for repeat customers, because I think it’s good for business. I generally stop doing this for repeat customers that need to stop coming, because they benefit the store  far less than the little they actually purchase. They make people feel like slaves. They make people feel bad about themselves. They take smiles away from co-workers, who take smiles away from others. They make the world a worser place.

There are customers, I greet them, each and every time, I say, “Welcome back!” or “How have you been?” They glare at me in return. They act like they’ve never seen me. I can even ask how the pants they bought are working out, or that jacket has been useful. They still give the cold shoulder. They still treat you and me like shit. Some customers come every week and do this. They get mad no one helps them anymore–I wonder why. They get mad no one wants to grab tons of sizes, only for them to return it all saying they’ll buy it when it’s worthless and on sale, and instead buying something ugly, just because it’s cheap.

I don’t get these people. I don’t understand how their minds work, or where they think they fit into society. I know, personally, people like this help to keep our society stagnant, moving backwards. They fight the tide of social unity and interpersonal interaction. I want to find their parents and ask them, “Why?”

Customer Types: Capitalist, Modern-Day Slave Owner