Posts Tagged ‘funny’

My Retail Explosions

October 29, 2010

Through the years, my frustrations have grown exponentially. Retail is not supposed to be a place where common-sense grows, and this doesn’t even count customers, this is entirely within the retail companies. For years, I have suggested, spoken up, and given ideas on how to improve the workplace, improve motivation, communication, output, everything, and for years, I have been met with excuses and reasons why they ‘can’t’ do something. I have seen a store manager disappear, being replaced by a new store manager. Yet, I still see the same holes and issues which existed five, six, seven years ago. What is a retail business? It is a place where you sell product. What is the focus of a retail business? Making money. When actions and reactions work at odds against this principle, yet are expounded by the company as legitimacy, you have huge problems. For the normal ‘minions’, it doesn’t matter. I’ve had to open the eyes of many coworkers, and even people who work in retail, to see and understand there are bigger pictures than just facing the floor and folding.

As selling is the primary goal of any company, I am perplexed without end when people are acknowledge, even encouraged to do things like get credit cards. What? I can make a $900 sale, but I get acknowledged for opening two credit cards? You want to slap me in the face? You already have. I even tell people, if you get credit cards, you can get away with anything, and you’re still untouchable, you’re invincible, invulnerable. Some of the great credit card champions had no sales skills, slacked off whenever they had the opportunity, and had no desirable skills other than getting someone to sign up for a credit card. We are on an island full of tourists, none of them can sign up for our credit card–why is it so important? If there was an actual focus on selling, on making sales and helping the customers, don’t you think we’d be making our budget with surplus every single month?

My professionalism was sound before. No personal information, no personal conversation. Our managers and superiors are thus, to be treated with respect, as much as they act respectable. You are only as strong as those whom follow you. In my old business organization, I had no candor, I was only seriousness, professionalism is a clean cut line between getting the job done and focusing on that aspect. I know the business models, I know the sales principles. Long ago, when people asked why I don’t get crazy, even with the rudest customers–it was because my professionalism had my eyes on the goal. Yet, surrounded by the lack thereof, how can you hope to hold onto such standards? It took a year before I’d stand around talking story with co-workers, two years before I’d talk story with a manager. I never allowed a superior to ask me about my life outside of work, nor would I have contact with them outside of work. They said I had no sense of humor. They said I was serious. But they could never say I lacked professionalism. There are always standards to be kept, and I was once tasked with keeping them.

My life outside of work hasn’t been the greatest thing with failures from career, to life, to love, I have been buckled, blows struck to my legs. There is no greater satisfaction than simplicity. Yet, within this sense, there is a lack of sense. A retail business survives by making money.

I have a vast intelligence, but I can only take so much of this. Thank you, world, I finally went to set up an appointment to see a psychiatrist. You win, world. You win.

Advertisements

Walkie-Talkie Stalker

June 30, 2010

One day, I was walking around in the store, and I hear an unfamiliar voice on the walkie-talkie.
“Hey, you lost something.”
I look around, but I don’t see any new people working today.
“Hey, you.”
I look around, but no one is talking to me. I decide to go about my business, thinking one of the salespeople are playing games with someone.
“You, in the black dress. You’re bending over, folding clothes. I see you. I’m right behind you.”
Okay, that’s definitely not me, but I know who they’re talking about. I go up to my coworker, who models during her spare time, and ask her what’s up. I see her looking around, she’s flustered and angry. She tells me she doesn’t know who is talking on the walkie.
“I see you folding clothes, over there in the black dress.”
“I don’t know who that is, but it’s f-ing annoying,” she tells me. “Hello, who is this?” She says on the walkie.
“I see you,” the voice says again, “I’m right behind you.”
Soon, this older, Caucasian man man walks up to her, saying someone must have left this laying around, and hands her a walkie-talkie. He laughs saying he was just joking around. It was he who spoke on the walkie. She doesn’t say anything as she takes it from him.

After, she and I have a conversation about how creepy that man was. Especially, the fact he thought it was okay and fine to say those kinds of things, like a stalker, for everyone to hear, while referring to her. How oblivious was he to understanding just how scary, and possibly illegally immature he was being? I mean, I know some customers view us as modern-day slaves, there for their amusement, to abuse, to use to get things, and otherwise boss around to make themselves feel bigger than they really are in their real mundane lives, but there are times when you just cross the line–but how do you not know it? How does someone think sounding like a creepy stalker in a public place, where someone is working, how is that funny or appropriate? Because Retail Law does say these people will always appear, and there will always be at least one of these people who do or think these things are right. Oddly, mostly everyone else just thought it was a coworker and disregarded the situation entirely, ignoring the entire conversation. Of course, that says a lot about us, too, doesn’t it?

Customer Types: Capitalist, Modern Slave-Owner, Sexual Discriminator