Posts Tagged ‘engage’

Shoplifter: Too Brave?

June 18, 2010

Today was an interesting day. One of the new managers was closing for the first time, but she only had two people to help her–one for each side of the store, one for each register, and thus no eyes to watch the front of the store. I told her this as I was leaving, and of course, like magic, the tattooed shoplifter with the backpack walked by. I had the manager go look at the other side, and we saw him looking in, then walking back. Of course, he came into the store, and she went up to him, and I said hello, and said it’s funny, since I’m not working this time. He wandered around and then left, so the manager walked away.

Just as she left, two shoplifters came in from another group–the Tag Team that splits and steals. They came in, looked at me with my backpack and treated me like a customer. But I kept looking at everything they were looking at, until they hid in a corner. I looked around and waited for the manager to appear, but I waited too long and it was getting weird. I saw the other two shoplifters come in and knew it was the four of them. I could not stop them all, nor could I split myself into three people, so I had to improvise. I pulled out my cellphone and started to take pictures of them. One saw me and left. The other stood there and turned around. Still no manager.

By now, I had to vocalize my intents, “Okay, that’s a good picture of you. And the other two over there. Now I just need you.” The man looked at me and quickly ducked. I finally found my flashlight and put that to use as well, I can be quite irritating, to be truthful. If I was in a different store, I actually could have and would have gone further, yelling, “Hey, you have shoplifters here!” Putting the stuff back, the four of them met at the front of the store where I was standing. And I greeted the last one, who definitely stole from the store. Only with the man there, were the other women able to speak–which means in another situation, they would melt like butter facing me alone. With more coworkers, that would be a possibility.

Instead, the man came up to me, swearing at me, asking why I was taking his f-ing picture. Saying he didn’t do anything, and asking who I was. All I said is that I am an ‘officer’, nor did I back away when he came up to me, since he was not even as tall as I, having to stand higher and only weighed ten to fifteen pounds more than I. As I said, without him the women would be powerless, which is an interesting fact to consider.

Then, they left, as I called the manager over telling her what happened. She wanted me to stay in case they were waiting for me outside. She even told me to wait until the store closed and she’d drive me home, but I told her it was okay. As we stood there, yet another shoplifter came in–from my gallery of thieves–this was the ‘too goo to be a shoplifter’, because he looks clean, dresses nicely, and still had his old, empty shopping bag from a good store. I would really like to mark that bag with a permanent pen. Either way, as he entered I said, “There’s another one.”

They obviously know when to come, but not when I’m around. Seriously, I was so irritated and angry with those shoplifters my hands were shaking. I’m the kind of person, I’d go toe-to-toe, upping the ante with anyone, playing anyone’s threat. At least now they can think twice wondering what will I do with those pictures I took. Too bad they won’t know. Still, a wise piece of advice has always been, “What will the shoplifter do to stop you? This is how they make a living. How far will they go to make sure they can keep on stealing?” And, that my friends, is the real question.


Unless they are avid readers of my blog, they don’t know my camera is so bad, nor the fact I didn’t really get a good picture because my batteries were dying. Oh, where is my professional camera when I need it.

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The Art of War in Retail: Tactics- Good, Better, Best

May 30, 2010

Chapter 6
As with any battle, you can make decisions and choices which have an impact on your plan of attack–we can call it good, better, and best. A good attack is taking the Opposition by surprise. A better tactic is to do so under the cover of night. The best strategy would be doing so from higher ground.

Salesfloor- I say, on the battlefield, bad tactics involve ignoring the Opposition, allowing them to devastate your battlefield and your troops without mercy. A good General will at least meet the Opposition in honorable greeting as they enter the battlefield, so they know who you are. Better Generals will offer a parlay, using their skills to lower the cost of battle, and ensuring as much of a victory as possible; you do this by offering suggestions, using techniques and distractions to keep devastation to a minimum. Some of the best Generals directly engage the Opposition, cutting their loses extraordinarily, giving great customer service, building sales, putting clothes directly into the Opposition’s hands–by doing so, you pick your battles, and limit excess waste.

Fitting Room- The fitting room is often where one-on-one battles take place against Opposition Generals. It is like a battle in a valley full of caves. Many times, there are many casualties, and these casualties are often damaged beyond repair, never again to see the battlefield. Bad actions in the fitting room include ignoring the Opposition as they creep in, ignored, and they rape your Soldiers, leaving them battered, a wreck. Good is just acknowledging the Opposition as they enter the valley, and then pointing at an available cave–without seeing what the Opposition is carrying with them, or ways to win. Better is taking the Opposition and leading them to a particular cave and noting the Troops who are about to enter battle–by seeing what clothes they are carrying, you have an idea how to help them, what they are looking for, and other options that may be available to them; knowing what size they have is also an advantage to give you greater control over the situation. The best General will do this, and notice the troops, supplying reinforcements and other troops to enter the battle in order that you survive and win the battle–these people engage heavily, finding out as much as they can. Such wars may leave many Soldiers defeated, yet also helps to ensure that the Opposition doesn’t walk away empty-handed for their troubles. By finding out what you can about the Opposition, you find their weaknesses, how to defeat them, and triumph over their armies of cash and credit.

Any good General will observe closely the Opposition Generals as they enter the battlefield. This includes what they are wearing, how they dress, what they look at. This can also include direct engagement finding out what they are looking for, whom they are fighting-shopping for, and any other pertinent information, especially sizes. Such information is crucial and important as a way to outmaneuver and win successfully with as few losses as possible.

The Art of War: Tactics- Good, Better, Best

Chapter 6
Salesfloor- I say, on the battlefield, bad tactics involve ignoring the

Opposition, allowing them to devastate your battlefield and your troops

without mercy. A good General will at least meet the Opposition in

honorable greeting as they enter the battlefield. Better Generals will

offer a parlay, using their skills to lower the cost of battle, and

ensuring as much of a victory as possible. Some of the best Generals can

face the Opposition and have complete control over the battle, cutting

their loses extraordinarily, giving great customer service, and even

hand-picking which Soldiers must battle.

Fitting Room- The fitting room is often where one-on-one battles take

place against Opposition Generals. Many times, there are many casualties,

and these casualties are often damaged beyond repair, never again to see

the battlefield. Bad actions in the fitting room include ignoring the

Opposition as they essentially rape your soldiers and leave them battered,

a wreck. Good is just acknowledging the Opposition and pointing at the

battlefields that are available. Better is taking the Opposition and

leading them to a particular battlefield and noting the troops who are

about to enter battle. The best General will do this, and notice the

troops, supplying reinforcements and other troops to enter the battle in

order that you survive and win the battle. Such wars may leave many

Soldiers defeated, yet also helps to ensure that the Opposition doensn’t

walk away empty handed for their troubles. We too can attack their green

army.