Posts Tagged ‘demanding’

What Are You Going To Do About It?

October 31, 2011

There is a mother-son duo who often come in to shop. The son never wants help, and acts as brusquely as possible. Read this as destroying piles of clothes, ignoring any greetings, and leaving piles of clothes when he’s done trying on. Oh, and he also speaks to you like you’re worth about as much as dog feces. Yes, one of those people. His mother is some shy, quiet, awkward thing which sort of shadows him as he walks around being some dominant male. Oddly enough, from his stature and his face, you can tell he really isn’t dominant anything. If he weren’t so rude, I might actually feel pity for him because of short comings, yet the fact he comes into my workplace and acts like a beast is sad and irritating.

Either way, I’m in the fitting room helping customers, and he comes out of no where, demanding, “I need you to get something for me.” No, not, “Are you busy,” or “Can you help me, please?” He just glares at me, demanding help, because everyone else is cashiering. I decide to humor him, and ask what he needs. “I put clothes on hold, I want you to get them.” Alright, so he tells me his name, and I look in the holding area. There is nothing. I look twice, but there is definitely nothing. He’s standing nearby with his arms crossed, watching my every move, nearly glaring at me. I tell him I can’t find the clothes, it’s not there.

“What are you going to do about it?” He yells at me, and purses his lips, as if I’m supposed to suddenly grovel at his feet, beg for his forgiveness for my mistake–or my coworkers, or his mistake, and do what? Magically wave my hands in the air and make the clothes appear? I was tempted to do just that, and say, “Poof! Darn, it usually works, too! Sorry.”

Since I’ve worked out how to streamline my thoughts, we glare at each other for a few seconds. While my mind races, “Who do you think you are? I’m going to laugh, because they probably knew how much of a jerk you were when you called and decided not to even put your clothes on hold. Maybe they lost it on purpose, too. Or maybe you called several days ago and the clothes was duly put out as we are supposed to do. Of course, if someone puts it on hold here, most coworkers never put it out, so it must have been put on hold a long, long time ago.”

“Nothing,” I finally reply, and give him a blank, emotionless gaze, waiting for his reply. Instead, he acts like a little girl and gives some sort of deep sigh, moan, and groan, and throws his fists down, stomping out of the store as his mother follows closely behind. Oh that poor old lady, I’m quite sure he’s going to take it out on her after they leave, and she’ll probably have to buy him some ice cream, with a cherry on top. You know, sometimes, manners actually get you somewhere. There is actual truth in “The Right to Refuse Service”, but there are a lot of coworkers who would gladly slave and be treated like dirt, but in this case, I didn’t want to put anyone in such a position.

Customer Types: Big Baby, Micromanagement

Japan Relief Shirts

May 9, 2011

Well, it’s been a long day. I mean, there are rude, demanding, and honestly, stupid customers assaulting us with demands and threats. So to end my day, my store has for sale Japan Relief shirts. (If you live in a cave and/or without access to news and/or information of the outside world, Japan had a massive earthquake, which caused a giant tsunami knocking against their eastern coast, and also damaging nuclear reactors. We shall say it’s not going well over there. So countries as well as companies have united to try to raise money to help Japan with their rebuilding efforts.) Okay, with that said, we have a display with these shirts and a mannequin wearing one of the shirts.

A large Caucasian man, of shaved yellow hair, standing about 6’3″ and maybe 180 lbs. walks up to this mannequin, points at it and states, “Look Japan!” And starts to laugh, not a little chuckle, but a full-on heavy laughter that continues for several seconds.

Of this, I just go on the walkie-talkie and restate what I just saw, then I say, “Okay, it’s time for me to clock out and go home.”

Customer Types: The Dumb, The Racist

English 101- I Want an Extra Small!

May 3, 2010

I return from a break and a woman is standing there looking for help. (I swear, I walk into these things.) She hands me a small top and says, “I want an extra small!” I can tell by her loud tone, she’s quite demanding and short-tempered. I search around, and search again, as she follows me around. Eventually, I find an XS-size, and I give it to her. She looks at me angrily, yelling, “No! I didn’t ask for this! I said I wanted an ‘extra’ small! I want another small!”

My face becomes utterly blank, since my patience suddenly dissipates. Seriously, you are in a retail environment, using nomenclature for sizes in inappropriate ways. How can your vocabulary be so stunted that you must use the word ‘extra’ to mean ‘another’ or ‘an additional’ or ‘more’. Don’t ever ask for an extra small or an extra large. I mean, literally, saying you want an extra medium already sounds sketchy. Either way, I get her the ‘extra’ small, so now she has two; I even get an extra-extra, giving her two more, but she refuses–she only wanted one extra small. Seriously?

Customer Types: Learn the Language