Posts Tagged ‘cheat’

Shoplifter: The Legitimate Thief

September 2, 2010

Stealing is stealing. I’m sorry. Yet, some boldfaced people use legitimacy, and some lying, to bend the rules and steal in wholly different ways. As many people know, I don’t like cashiering because I believe cashiers only work to take money away from the store–in the form of discounts–and do not do much to add to the sales, or amount people buy. They are like used-car salesmen trying to sell people what they didn’t know they needed–discounts and credit cards.

A customer comes up, she’s a regular, and up until now, I always thought she was a reasonable shopper. In recent days, I’ve been trapped as a cashier against my will, because people aren’t available to work. She comes up with a leather bag. This is the same leather bag she bought only seven days ago with a huge discount coupon. How do I know? Because I sold her this expensive item thinking, “Wow, she spends money easily.” Well I was wrong.

She was returning the bag, saying she lost the receipt. I looked at her skeptically. I told her we can look up the transaction with the credit card we used, because I was the cashier who helped her and gave her the discount. I told her we needed to be fair. She couldn’t remember what credit card she used. I remembered. This, I pulled up the transaction, and she had saved over fifty-dollars ($50).

What she had ‘attempted’ to do was return the item without a receipt, hoping to get a merchandise credit for the full amount, since the item was still new. She was trying to cheat the system by saying she lost the receipt with the discount, just so she could get $50 more to spend. This, my friends, is a liar and a thief. She just doesn’t think she is. The worse part, if she runs into a novice or unaware cashier, they would have given her the merchandise credit, and she could just say, “The cashier did it, I didn’t do anything wrong!” I also hear she comes in trying this scam all the time. In this case, a cashier did save money for the store. No discounts for you lady, sell crazy someplace else!

Advertisements

Beijing with Love

June 23, 2010

In another incidence of cultural clash, I was trying hard to help two women who spoke very little English. Basically, they held a sweater, saying, “Size,” then point at another sweater in a different color–saying they wanted one color in the other color’s size. Got it? Good. So far, so good. Except, they kept asking me for help and became decidedly more and more confusing. Speaking to each other, I detected accents of Korean, so I called a co-worker who could speak Korean.

As she approached, they suddenly saw her and started to call out to her, waving her over. I thought it was over, and sighed happily as I walked away. Less than a minute later, the girl says on the walkie-talkie, “They aren’t speaking Korean, I don’t know what language it is, maybe Chinese?”

Okay, so I call over another coworker who speaks Chinese. Yet another exchange ensues, and yet again a failure. She comes up to me saying that she’s never heard their version of Chinese before. They say they’re from Beijing, but their dialect is totally different.

So I looked it up, and I found Beijing’s national language, which is only the dominant language, of course. Mandarin pops up as the first, primary answer. Yet, I also see something called Mandolin. Interestingly, there is also the Guangzhou dialect of Cantonese. Well, we definitely got no where with them.

Although they attempted to buy something, they had no understanding of our sales tax, which amounted to about 4%. After a long exchange of misunderstanding and defensiveness, acting like we’re cheating them, I don’t think they bought their $20 sale sweater, because of the added tax of about $0.80. Yes, eighty-cents. I have something to say, but it would be misconstrued.

Customer Types: The Dumb, Learn the Language