Posts Tagged ‘busy’

Smacked by a Customer

December 29, 2011

This isn’t a story of abuse, but one of indecency and a lack of social etiquette. Mind you, I have been clapped at like a dog, and waves to come like a dog; I have had someone pound their knuckles on the register demanding me to apologize for something I didn’t do; been mistaken for a skinny Chinese boy by an old woman who was obviously racist; been told the fact I have a penis means I can’t help them find clothing, I can go on about two-hundred times more. Either way, this is the first time I’ve actually been physically touched my a customer, which basically ruined the rest of my day.

I was calmly going through the crowd putting away clothes, greeting people and helping them. I wasn’t hiding, nor was I trying to be invisible. Out of nowhere, someone smacks my arm, and I’m thinking it’s some old friend. Instead, it’s a customer I don’t think I’ve seen before, but I’m sure isn’t a regular, yet also looked vaguely like ‘they all look the same to me’.

After she smacks me, I look at her, and she say, “I need the sweater in the window, there!” She points. I just stand there, speechless, as she walks to the front of the store. She looks back at me and waves me to follow. I had half-a-mind not to, but human decency and manners is something I’ve learned human beings don’t really learn, and when they do, they consider it something they can turn off and on when the situation befits them. She shows me a sweater, I don’t even look at. I tell her someone will get it, because I’m definitely not going to strain myself in the least to help someone who speaks English, and couldn’t just say, “Excuse me, I need help,” or the usual, “Do you work here?” Someone who can communicate in my own language, but their best form of transmission is by hitting you–this says a lot about her home situation and childhood, all wrapped up like a present to the world.

I get someone else to help her, so she can annoy and irritate them instead–which she does, because you can always tell when ‘they’ll be one of those people’.

As an added story, this automatically brings to mind a situation where a customer demanded to return an item which was old, with no tags, used, and no receipt. The cashier refused, saying it can’t be done. So the customer reached over and shoved the cashier. This was one of those 0.01% chance moments when a District Manager was standing nearby with the Store Manager. The DM rushed forward and said, “Excuse me! You are never allowed to touch my employees like that, ever! Who do you think you are? You are also no longer allowed in any of our stores. You are permanently banned and if I see you in a store, I will have you escorted out. Take your items and leave.” Or something to that point. If only, right?

Customer Types: Modern Slave Owner

Where is your Flare Jeans?

November 13, 2010

We’re utterly busy and a woman comes up to me, with a tone of attitude, “Where is your flare jeans, I can’t find it anywhere.”
“Oh, they might have moved it.” So I walk her to where it used to be, and there it is, still in the same area. “Here it is.”
“That is not flare jeans!” I’m taken aback by how sure and how arrogantly she states this.
I bend over, picking up the jeans, turn over the tag and show it to her–it reads, “Flare jeans.””
Why question the people who work there, about the product they work with? And why does no one apologize when they’re so totally wrong? Is it that sales people are either wrong or invisible, but never right?
And, she signed up for a credit card, which means we’ll be seeing her again, real soon! There is no end to the feeling of thrill.

Customer Type: The Blind, The Dumb, Unapologetic

The Emergency Call

November 10, 2010

“Hello, thank you for calling our store.”
“Hello? Who is this?”
I tell the customer on the phone my name.
“Oh, okay. I have a hold, but I can’t make it. I’m so sorry. I just can’t make it in today. I keep extending the hold. I’m sorry. It’s just I haven’t been able to make it in this entire week.”
It’s a Wednesday when she calls.
“I called the other day, and I just keep extending it. But I can’t make it in today, can you extend it another day? It’s an emergency. Actually, it’s a real emergency–an ambulance is heading here right now to pick us up.”
I kind of look around, making sure this isn’t some prank call. So in case of emergency, what is the phone call you must make? Of course, call the retail store to make sure they don’t put your clothes away!
“They’ll be here really soon. I’m sorry I’m asking you to extend it another day. I promise, I promise I won’t extend it again! It’s just an emergency and I can’t make it in today.”
I try to cut in asking for her name and the items she put on hold. Through all her talking, I finally get the info I need.  I’m about to hang up as she says.
“I want to make sure my items are still on hold. Can you go and check?”
I’m a bit speechless, she’s still babbling about being sorry, and the emergency, but I’m thinking, “If an ambulance is coming, why am I putting you on hold to find the items?” As I put her on hold, she’s still talking, “I just can’t…” *Click*
So I go and look through the holds, and there it is–her hold with a whole lot of scratches and pen marks. She’s extended the hold three times already. I’m starting to wonder what other excuses she’s made for ‘not being able to make it’. I mean, is her house one of the pit-stops for ambulance crews?
“Hello, yes, I found your item!”
“Oh, good, so you can extend it for another day?”
“Yes.”
“Oh, thank you. I”m so sorry I can’t come in. I’m such a bother extending it everyday, but I’m just so busy I can’t make it in.”
“Okay.”
“So your name was Mark?”
“Yeah, sure. Okay, bye-bye.”
“Thank you, bye.”
My name isn’t Mark.

Customer Type: The Dumb, The Liar, Lowered Expectations