At the rear entrance of our store, there is a carpet which has been worn away slowly over time. The carpet was built into the floor, so now there is a ridge roughly 1/8″ (an eighth of an inch) at the edge. The ridge is no larger than a normal street crack, but one day I had to find out how terrifying this is.
I hear a lot of commotion on the walkie-talkie. “Oh my, someone just fell!” “There’s an old lady on the ground?” “Where is she?” “At the back door, someone is on the ground?” “Is she okay? Is she moving?” “Do we need to call an ambulance?” I arrived, to find an ancient woman shrunken by time, with a beanie on her head. Her youthful daughter looked to be about sixty-years old, which would make her mother anywhere between seventy-five and one-thousand. Along with our stock supervisor, they helped to get her up, and had a seat placed for her to recover. There the old, old woman sat staring out the back-door entrance–so each customer coming in had to be greeted by that. So she sat, hunched and unmoving, people walking around her like a statue, as the daughter yelled at the supervisor.
“What is wrong with you people? That’s dangerous!” She points at the ridge.
“I am so sorry,” my supervisor states, doing all the things he’s trained ‘not to say’, “It is our fault. I’m so sorry, what can we do to help her? What does she need? Should be call an ambulance?”
“No,” the daughter continues, “That’s not needed, she just needs to rest. You need to get that fixed! Now! She could have died!”
They continue this ridiculous banter, as I chuckle nearby behind a pillar. Seriously, when you’re that old, and you can’t even lift your foot off the ground, you need a wheelchair, or better yet, don’t leave the house to visit the hectic mall. Remember the good old days, when you used to be able to walk miles to school over rock, gravel and shards of glass while hailstones flew at your head? Well those days are long over. I’d hate to watch you tripping over cracks in the ground, because that’s far more dangerous out there. I’m surprised she didn’t explode into a pile of dust when she hit the floor. Seriously? Leave her at home.
Thirty-minutes later, the old woman gets up with her obviously useful cane, and begins to walk away. Her feet don’t even leave the ground, they just slide across the floor. She must be very good at cleaning dust off the floors, like that video I’ve seen of a dog used as a mop. I actually don’t know how she even walks on the sidewalk. It takes a while for her to leave the store, as she slides one foot six-inches, then the other six-inches more. Yes, definitely, leave her at home next time.
Customer Type: Big Baby, The Complainer, Don’t Kill the Messenger, Lowered Expectations
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