Penny for Your Thoughts?

We have four people that come in, you can call them the Four Horsemen if you wish. In general, we try to avoid them, and I enjoy throwing unsuspecting co-workers into their clutches. Today, they requested every single pair of a size of pant to try on–they’re all the same size, amazingly enough. They were all-too-happy when I gave them seven pairs. This was after they rammed into mannequins knocking off legs and arms in the store, without a care. Most amusing was when they came earlier–because they came several times in one day.

At the start of the day, they found a hoodie, which was once on promotion, but has since gone on sale. They wanted their money back, a price-adjustment, but it was beyond the date of a price adjustment. They also admitted to washing and wearing the items–of which, they bought two hoodies. Yet, they were adamant in getting the difference they paid versus the current selling price. So one manager gave, “The benefit of the doubt”, which in some cases has somehow meant “You are fat” in one customer’s eyes. Either way, he said, “If you bring in the hoodies, you can return it and buy it back, but only this once.”

In truth, we didn’t think they would return, but a couple hours later they did. Again, they encountered the same confusion in their price-adjustment, with people asking me, telling me it’s old, washed, and worn. Then, they asked for the manager from earlier, who was just returning from his break. Of course, he remembered them, and after a long transaction, which I was too far away to overhear, the four horsemen walk away from the counter and continue to shop–knocking legs off mannequins.

Once they were gone, he stated for everyone to hear, “Okay, our net-loss was two cents.” Why? Because the items in question were one-cent cheaper marked on sale than they were on promotion. Yes, one hoodie, one cent; two hoodies, two cents. That my friends, is how you save a penny–at the cost of driving home, finding the item, driving back, and going through all that trouble. Totally worth it.

Don’t ask me. I don’t make these people up.

Advertisements

Tags: , , , , , , , , , , , , , , , , ,

4 Responses to “Penny for Your Thoughts?”

  1. Efren Vergin Says:

    Hey very nice blog!!….I’m an instant fan, I have bookmarked you and I’ll be checking back on a regular….See ya

    low cost franchise opportunities

  2. Tommy Hilfiger Purses Says:

    Every time I come to memoirsofretail.wordpress.com there is another fascinating post to read. A friend of mine was talking to me about this topic a few weeks ago, so I think I will e-mail them the link here and see what they say.

  3. Tweets that mention Penny for Your Thoughts? « Memoirs of a Retail Salesperson -- Topsy.com Says:

    […] This post was mentioned on Twitter by hoodies. hoodies said: Penny for Your Thoughts? « Memoirs of a Retail Salesperson: At the start of the day, they found a hoodie, which wa… http://bit.ly/dvY1E3 […]

  4. whatidesiredtosay1 Says:

    LOL! These are the same people I talk to on a daily basis. Priceless!!

    http://whatIdesiredtosay.wordpress.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: