When is a Sweater a Sweater?

Oddly, today I had the exact opposite of a person mistaking a sweater for something else. (Like someone mistaking a pile of poop for a fillet mignon.) A couple brings a V-neck sweater to the cash register and when I scan it, they say it’s on sale. I’m not sure about that item, so I ask them to show me the sign. They take me to a table with V-neck sweaters separated from V-neck T-shirts. There is a promotion on V-neck T-shirts.

“Oh, I see. This sign says V-neck T-shirts.”
“Yes.”
“That was a sweater.”
“Yes.”
“This is for T-shirts.”
“But it’s a V-neck.”
“Yes, it’s a V-neck sweater.”
“So it’s on sale?”
“No, the T-shirts are on sale.”
“It says it costs $15.”
“It says regular-price is $15, but if you buy two T-shirts they are cheaper. The original price on these sweaters are $40, not $15. They aren’t even the same item.”
“I don’t understand. They’re the same.”
I point at the sweaters, lifting one up. “This what you brought me.”
“Yes.”
“It’s a sweater. It’s long-sleeved, see the sleeves? It’s thick, feel it. It’s warmer, this is a sweater.”
“Yes, I like it.”
“Yes, and this,” I lift a T-shirt, “It’s a T-shirt. Look, it has short-sleeves.” I show her the short-sleeves. “Feel it, it’s light-weight cotton. This is a T-shirt, this one is on sale.”
“I like this one though,” she points at the sweater.

*Sigh* Eventually, I get her to buy the sweater for the regular price, since it isn’t even a T-shirt.

Customer Types: The Blind, The Dumb

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Tags: customer, discount, know, knowing, learn, money, promotion, retail, sale, sales, salesperson, shirt, shirts, stupid, sweater, t-shirt, v-neck