So a woman brings me a top I have never seen before in my life. She puts it in my face and says, “The sign says this item is two for $30, there is another one that looks just like it, is that one on sale, too?”
My first thought is, “Generally, two items that look the same, but in different colors are on the same promotion.”
“Why didn’t you bring me the OTHER item, why did you bring me the item you know is on sale,” was my second thought. Usually, when a scavenger finds a shirt that’s not marked on sale–you know, in the middle of all the other shirts that are exactly the same, in the same color and same size–asking me if that one is on sale, too, they will bring me the shirt that’s not marked. This situation is like that person bringing me the shirt that is marked-down saying, “I saw a shirt that looks exactly like this, but it’s not marked, is that one on sale, too?”
This story progresses as usual, with lack of simplicity and clarity as you’d expect from a customer. In the end, both tops are on the same promotion. So she gets two tops in different sizes and different colors for herself.
Customer type: ESP
Tags: consumers, customer, discount, esp, markdown, promotion, retail, sale, sales, salesperson, society, stupid
Memoirs of a Retail Salesperson 
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