Today, I had a customer come to the register with a pile of panties. I tell her a sale started this morning, which she’s utterly happy about. We get along just fine, until I scan all of her panties. There are promotions: buy ‘X of full-priced panties’ for Y dollars (3 for $25, 4 for $30, etc.), and she only needed one more for that promotional price. I tell her this.
“But they’re all on the same table,” she states.
“Oh, I guess we marked some on sale, but they didn’t remove the sale from the table. Did you want to get one more of the full-priced panties to get the discount?”
“But they’re on the same table, it says I get them for that price! They’re all on sale, right?”
I’m looking at the sale panties which are cheaper than the promotional price. I push the button on my walkie-talkie headset, and I speak into it, “Can the person in the panty section make sure to remove the sale items from the promotional table immediately?”
“I don’t know why there are sale panties on that table.”
“Don’t worry miss, I just told them to remove the sale panties, it’s all being handled. Do you want to get one more of the regular priced panties for the discount?”
She agrees and heads back there. I tell the person back there to help to woman with the panties. Sadly, this was only partly effective considering my coworker didn’t hear me, nor understood what was going on. I only hear a faint, “What did you say?” on the walkie-talkie.
So the woman returns with another pair of sale panties, which doesn’t activate the promotion. (You need four panties for promotion, or the register won’t accept it.)
“Oh, you grabbed another sale panty, I’m sorry–”
“What? What are you talking about? She said they are all on sale! You aren’t making any sense at all!”
And my coworker from the panty section says, “No, these are on sale,” she points first at the sale panties, then at the regular priced panties, “But these are full-priced, but also on sale.”
I gasp inside my head, because now I’m trapped between a confused customer, and a co-worker that is just as confusing. I try to tell the woman she’s picked several sale panties, and a few full-priced panties. For the discount, she needs one more full-priced panty.
She starts to yell, saying I’m not making any sense.
Another cashier comes up to me saying, “What’s going on here?!?”
I’m already over it, and I say, “Okay. Fine. I will give them all for the discount price.”
And the customer says, “Good.”
“So I’ll mark them all up to the discount price, because the sale panties are cheaper. Okay?”
That seemed clearer than anything else I said, because the woman suddenly didn’t want me to give her the discount, nor was I willing to bend at this point since I don’t like being yelled at.
“Wait, these sale panties are cheaper than the promotion price? Oh! So you’re saying I just need one more full-priced panty and those will be cheaper?”
“Yes.” I think to myself, “It says four for X dollars.”
“Oh, I get it now.”
I ask her if she just wants one more black, since those colors don’t generally go on sale. I decide to run and get the full-priced panty myself. The woman leaves happily saying she’s sorry about the confusion and wishes me happy holidays.
Epilogue: So another cashier comes up to me after the transaction and says, “So when you were talking on the walkie-talkie saying you’re handling the problem, I didn’t hear anything. You weren’t even pressing the button.”
I smirk a little.
“That’s a veteran move,” he says.
I nod, and quickly run to take all the sale panties away from the promotional panties.
Customer Type: Agreeing to Disagree, Big Baby, The Deaf