So a Korean customer is standing there, trying to ask me about sales. We have discounts and sales on sweaters throughout the store.
“So all the sweaters are on sale, right?”
“Yes.” We go through cardigans, turtle-necks, and all types of sweaters. And I assure him, all sweaters are on sale.
He points at a leather jacket behind him, “So that’s on sale, too, right?”
I stand there for a moment. I don’t know what to think. I just say, “Between you and me, we both know a leather jacket is not a sweater.”
We stand there and look at each other for a while. I don’t really know what else to say.
This reminds me of a story from a coworker a week before. Another group of Korean customers were in the store, and we had a similar sale on sweaters. We tell them the sweaters are on sale, and one of the men asks, “So these are on sale?” And he points at a wall of shoes.
“No, all sweaters are on sale.”
The man turns to a wall of scarves, “Oh, so those are on sale.”
“No, sweaters, those are scarves.”
I eventually find out the man speaks perfect English, so I have no idea why he is acting like he doesn’t understand anything we’re saying. Oddly, he also has issues with leather jackets. He approaches me with a leather jacket, because we have that amazing additional 40%-off sale items. (I really don’t like huge sales, it brings in the best and brightest.) He asks if this is on sale, and I look, and the item is marked down, so I tell him it is 40% off of $150. Then he says, “How much is that?” By now, I’m really just tired of how much his brain is on vacation, or how much he wants to look like he doesn’t know anything. I ask him if he really can’t do the math…
Internally, I think: It would be, for slower people, 40% of $100 is $40. 40% of $50 would then be $20 (because $50 is half of $100). Are you still following?
I tell him, “It’s $60 off.”
And he suddenly collects his wits, and says, “Yes, you’re right.” Gosh, really? I am? At least I don’t mistake shoes and scarves for sweaters.
Customer Type: The Deaf, The Dumb, Learn the Language
Tags: brain, brains, count, customer, customers, discount, jacket, korea, korean, koreans, leather, math, money, promotion, retail, sale, sales, salesperson, scarf, scarves, shoes, sweater, sweaters, tourist, vacation