Today was special. Suffice it to say, though some call me a stereotyper, the most insulting and degrading ways of getting attention lay always with the Chinese customers. Today was special.
I was in the middle of a stock check for a customer, and the cashier asks me for back-up. The line isn’t long, just one couple with a scarf., I decide I can do a quick purchase and finish my stock check. I go to the register and the man begins by yelling at me, “You take forever!” *Knocks* “Why you take so long?” *Knocks* “You take too long!” *Knocks” “What’s wrong with you?” All the while he is literally knocking, KNOCKING on the counter with his knuckles, glaring at me, spittle flying. While he continues to yell at me, knocking on the counter, I just look at him and say, “You can lecture me, but I don’t care.”
You see, when the company stops making the jeans you love the most–don’t blame me, I didn’t make the decision, so stop saying, “You stopped making my favorite jeans,” because I didn’t make that choice.
When a co-worker forgets to take a sensor off your clothes, and you beep heading out the door, don’t yell at me saying, “You always forget to take off my tags,” because I didn’t do it. I will gladly lecture my coworker or bring you so you can yell at them.
When the cashiers don’t ask for back-up when they should, don’t yell at me. I was there seconds after help was requested. And seriously, yelling at me and knocking on the counter?
If I make a mistake with your transaction, I take responsibility. When I make a bad marketing decision, I take responsibility. But don’t you dare blame me, yell at me, or lecture me about something I have no control over. That is one major ‘wrong’ in a capitalist industry where money is seen as something holier-than-thou, where you think you have the right to do what you want because you’re buying a scarf for $20. If we took one step outside the doors of that business, you would not dare act the same way. You would surely be taken aback if I treated you the exact same way.
So I quickly finish the transaction and leave. Of course, the rude man who expected me to bow down and cower before his $20 purchase, wanted some form of pleasure, so within a minute I hear the manager looking for me. Which I am told I made the customer wait a long time (did I really?), that I was rude (really? I thought we do onto others…), and I didn’t thank him… For what? Thank you for knocking on the counter, lecturing me because I decided to not make you wait any longer? Thank you for letting you spit on me, and act as if you’re worth more than the money you carry? Because seriously, if you want to play the capitalist game, then you’re really not worth more than your purchase, you have no face, no name, no identity other than the plastic cards in your wallet. I’m sure not going to thank you and hope you come back to buy another scarf next year, unless I can go to your place of business knock on your desk and yell at you for no good reason.
Customer Type: Complainer, Don’t Kill the Messenger, (I feel the urge to make a subgroup for Chinese, since I was also clapped at like a dog in addition to this ‘knocking thing), Modern Slave-Owner.
Tags: blame, blaming, capitalism, chinese, consumers, coworkers, knock, knocking, lecture, lecturing, respect, responsibility, retail, rude, rudeness, sale, salesperson, spit, spitting, spittle, stupid