Yes, I’ve wanted to write a book about retail for a while. I think the comic strip is excellent:
Retail Comic Strip
Either that will become a good cartoon one day, or my idea for a book will be a nice cult movie one day–if written well, which is the current sticking point.
Do you know, retail is one of the places where you benefit from stupidity? You can get rewards and perks for being stupid and ignorant. If you go to the airport and bring extra bags, they don’t care if you ‘did not know’ about their baggage policy. You can’t ask to speak to their manager and say you were unaware of these charges, that your bag weighs too much, that you’re stupid–you’ll still have to follow the rules, not ‘well just this one time’.
If you are a bad parent, abusing your children, leaving them alone for long periods unattended, social services won’t arrive and say, “Well, you’re going to earn extra income now, and we’ll help you out.” *smiles* More likely, your kids will be taken away.
Car Insurance doesn’t let your stupidity be an excuse for accidents, it sure won’t stop them from increasing your premium.
In retail, you can get away with saying, “Oh, I didn’t know. I want to speak to your manager.” Where basically whining allows you to benefit and gain rewards undeserving and inexperienced in other parts of life. This is a place where I believe retail and customer service industries have gone wrong. People should be penalized, just like anywhere else for their stupidity and ignorance. In essence, all retail does is encourage it and allow it to envelop the buying culture. It actually encourages you to be an idiot in order to get benefits–I don’t know is far easier than saying I do know.
People walk into a retail store with a thought or ideal that the salespeople working there are less intelligent than they are. Perhaps the only intelligent people are supposed to be management, which also includes a great deal of previous salespeople that have entered the management team–which is the irony of titles because that means they were once dumb and now smart? One time the snotty woman rattled off a list of different requests, wants and needs at the cash register, then arrogantly said, “Did you get all that? Hahaha.” And I looked at her, and said flatly, “I have an IQ of 150, I got it.” I proceeded to do all her various requests and special discounts, gift receipts, etc., then asked, “Is there anything else?” The condescending laughter was gone, when she replied, “No.” What does it say when you work somewhere where intelligence is actually a disappointment for customers?
Tags: capital, capitalism, capitalist, consumer, customer, dumb, evolution, ignorance, ignorant, intellect, intelligence, know, knowing, knowledge, management, manager, managers, retail, sales, salesperson, social, society, stupid